Liberty Group South Africa · 7 hours ago
Specialist II, Training
Joplin, MO
Full-time
Onsite
Mid Level
3+ years expLiberty is a growing renewable energy and utility company focused on sustaining energy and water for life. The Specialist II, Training is responsible for developing, delivering, and evaluating training programs for customer service representatives to enhance performance and ensure alignment with organizational objectives.
Financial ServicesHealth CareInsuranceLife Insurance
Responsibilities
Design, implement, and continuously improve training curricula for onboarding, skill enhancement, and compliance, utilizing e-learning platforms and automation tools to maximize engagement and accessibility
Facilitate training sessions using diverse modalities (in-person, virtual, blended), adapting content and delivery methods to meet the needs of a varied workforce
Establish and maintain robust metrics to assess training effectiveness, including completion rates, assessment scores, and post-training performance indicators. Analyze data to identify trends, gaps, and opportunities for improvement
Collaborate with cross-functional teams to identify and implement process improvements that support organizational goals, regulatory compliance, and customer satisfaction. Document and report on the impact of process changes
Prepare and present training outcomes, recommendations, and analytics to leadership and key stakeholders. Serve as a subject matter expert in training methodologies and adult learning principles
Contribute expertise to special projects related to quality assurance, training, and operational efficiency as assigned by management
Qualification
Required
Bachelor's degree or equivalent combination of education and experience
Minimum 3 years' experience in training design and delivery within a customer service or contact center environment
Demonstrated proficiency with e-learning development tools (e.g., Articulate, LMS platforms) and training automation
Proven ability to evaluate training effectiveness using quantitative and qualitative data
Strong analytical, communication, and presentation skills
Ability to work independently and collaboratively in a fast-paced, dynamic environment
Preferred
Certifications in e-learning platforms, adult learning principles, or project management are preferred
Benefits
Medical, Dental, and Vision coverage & a 401K plan with a 5% match, effective day one
Annual bonus and merit increase eligibility
Life insurance, and short-term & long-term disability
Employee Stock Purchase Program
Free Employee Assistance Program & Headspace account
3 weeks of vacation, 5 sick days, 12 paid company holidays, & 3 paid volunteer days
Tuition reimbursement, professional development opportunities, & reimbursement for certification costs
Reward & recognition programs, service awards, a great company culture, and a collaborative & flexible work environment
Company
Liberty Group South Africa
At Liberty we believe that knowledge shared can change people's realities, every day.
Founded in 1957Gauteng, NA - South Africa, ZAF
5001-10000 employees
Funding
Current Stage
Late StageRecent News
Seattle TechFlash
2025-04-02
Company data provided by crunchbase