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DXC Technology · 6 hours ago

ServiceNow Senior Developer

USA - TX - PLANO

Full-time

Hybrid

Mid, Senior Level

3+ years exp

DXC Technology is a leading global provider of information technology services. This role involves managing and supporting ITSM modules, developing custom applications, and ensuring compliance with service level agreements.

AnalyticsConsultingInformation TechnologyInsurTechOutsourcingSecuritySoftware Engineering

No H1B

U.S. Citizen Only

Responsibilities

Manage, Develop, Train, and Support all aspects of ITSM modules including Incident, Problem, Change, Service Request, and Knowledge Management. (Foundation Data, Data Quality/Management, troubleshooting, support etc.)

Develop, configure, and improve core and custom applications and work directly with end users to resolve support issues

Write/create custom Business rules, Glide records, UI policies, UI actions, Script includes, Client scripts, and ACLs

Build workflows from service owner requirements including requests, request items and service catalog tasks

Support for reporting requirements including building reports, dashboards and Performance Analytics

Manage Service Level Management (agreements) module and ensure they are compliant with company and vendor contracts

Familiar with Field Services module including schedule optimization, field services tasks and work orders. Inventory stock, asset and cost management as well as Dynamic scheduling

Manage CMDB / Discovery / Mapping scheduled jobs, tables, roles, system properties. Discovery and mapping as well as working with Configuration Items (CI) data owners to ensure quality of the data meets metric standards

Manage 3rd Party Integrations with other systems, such as Verizon, ISAM, Omnibus, Azure etc.… (REST, SOAP, MID Servers, etc.)

Configure LDAP, scheduled jobs, reporting and process automation

Work with team members, internal customers, and external vendors to design, configure, test, document, and deploy system changes to the environment

Agile Process for development and project needs including (Enhancements, Scrum, User Story, Sprint, Testing, Releases, Client Communication)

Gather specifications from service owners, document requirements, and deliver product releases to meet business needs

Manage on-call module and setting up schedules and integration with TelAlert system for offshore calling

Maintain and configure all aspects of Virtual Assistant (AVA). Manage workflows to help solve ordinary issues and deliver results for common requests. Usage reporting to further enhance end user experience

Manage Event Management alerts and root cause analysis (RCA) for discovered services, application services, and automated alert groups

Configure ServiceNow Mobile to manage incidents, collaborate with teams, respond to approval requests, access the knowledge base, and push notifications

Familiar with Vendor Portal

Monitor health scan and review of all activity and performance on ServiceNow platform

Familiar with system upgrades and needed system plugins including scheduling, configuring, testing, reconciliation of issues etc

Constant managing of new ServiceNow features and unused module functionality to drive platform expansion and adoption

Qualification

ServiceNowJava ScriptingREST Web ServicesXMLHTMLITSM modulesAgile ProcessAnalytical skillsProblem solvingCommunication skillsTeamwork

Required