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AltaGas Ltd. · 18 hours ago

SEMCO - Sr. Business Process Analyst

Port Huron, MI

Full-time

Hybrid

Mid, Senior Level

$83K/yr - $121K/yr

5+ years exp

SEMCO Energy is seeking a Senior Business Process Analyst to document, analyze, and improve core customer and billing processes. This role is ideal for a curious, analytical self-starter who enjoys understanding how work gets done and turning complexity into clear, scalable processes.

Oil & Energy

Responsibilities

Document and improve business processes across billing, meter reading, payments, call center, and customer operations

Identify gaps and design improved workflows that support efficiency and customer experience

Partner with cross-functional stakeholders to understand processes and recommend improvements

Use customer and billing data from CIS systems to support analysis and decision-making

Maintain clear, up-to-date process documentation to support continuity and compliance

Collaborate with SEMCO Energy and Washington Gas teams to identify shared opportunities

Qualification

Business process analysisSAP IS-UtilitiesLean Six SigmaCBAP certificationAnalytical skillsStakeholder collaborationDocumentation skillsProblem-solving skills