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Vannevar Labs · 14 hours ago

IT Support Specialist

United States

Full-time

Remote

Entry Level

$90K/yr - $120K/yr

2+ years exp

Vannevar is a defense technology company focused on building AI systems for national security. The IT Support Specialist will provide technical support to internal staff, ensuring reliable IT operations and assisting with compliance efforts.

AerospaceArtificial Intelligence (AI)GovTechNational SecuritySoftware

Responsibilities

Respond to IT support requests via phone, chat, or remote support tools to provide professional, high-quality support to end-users

Accurately prioritize and track support requests to ensure appropriate routing and timely resolution

Execute defined IT tasks in support of organization-wide compliance initiatives including access reviews and documentation in line with established security policies

Diagnose and troubleshoot hardware and software issues with a range of complexity, escalating issues to technical teams when necessary

Conduct routine maintenance tasks on endpoints such as software updates, patches, or vulnerability remediation based on procedures defined by IT leadership and security team

Administer user access and permissions within IT resources in accordance with company policy

Coordinate and track user onboarding and offboarding activities to ensure timely provisioning and deprovisioning of access

Maintain accurate inventory records of company-owned IT assets

Provide technical training and support to end-users on supported software applications and IT systems

Document technical procedures and solutions within our knowledge base with an emphasis on recurring or high-impact user issues

Qualification

IT support experienceWindowsMacOSMicrosoft 365 SuiteEntra IDMDM managementIOSAndroid supportCustomer service skillsTechnical trainingDocumentation skills