VBeyond Corporation · 15 hours ago
MIM Process Consultant - ITIL
Arlington, VA
Full-time
Onsite
Senior Level
5+ years expVBeyond Corporation is seeking a MIM Process Consultant with significant experience in incident or IT operations. The role involves leading major incident management, ensuring effective communication during incidents, and maintaining compliance and transparency across communication channels.
ConsultingCRMDeliveryHuman ResourcesInformation Technology
Hiring Manager
Ekta Singh
Responsibilities
Ensure accurate and frequent communication during all phases of a major incident (initial alert, ongoing updates, resolution, and closure)
Tailor communication for different stakeholders—executives, technical teams, business units, and customers
Provide clear, concise incident status reports via email, dashboards, and collaboration tools
Notify leadership and impacted teams promptly when SLA breaches or critical impacts are imminent
Share incident summaries, root cause analysis, and lessons learned with stakeholders
Maintain and utilize approved channels (e.g., ServiceNow, Teams, Slack, email, SMS) for incident updates
Ensure all communications are aligned, factual, and documented for audit and compliance
Qualification
Required
5–10 years in incident or IT operations, with hands-on major incident leadership experience
Shift work readiness to support 24×7×365 operational requirements
Strong grasp of ITIL (v3 or v4) Major Incident Management frameworks
Proficiency with incident management and ticketing platforms (ServiceNow, Jira, PagerDuty, XMatters, etc.)
Degree in Computer Science, IT, Engineering, or related field
Preferred
ITIL v3/v4 certification
PMP, CISSP, or related credentials
Company
VBeyond Corporation
VBeyond Corporation is a staffing and recruiting company specializing in emerging search and HR consulting services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Rajesh Khanna
President
Sandeep Mitra
Director
Recent News
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