Applied Materials · 7 hours ago
Customer Support Technician
Boise,ID
Full-time
Onsite
New Grad, Entry Level
$23/hr - $31.35/hrApplied Materials is a global leader in materials engineering solutions, seeking a Customer Support Technician to assist in maintaining and servicing equipment for semiconductor and display manufacturing. The role involves planning maintenance schedules, ensuring customer satisfaction, and providing technical support to clients and team members.
ElectronicsManufacturingSemiconductorSoftware
Responsibilities
Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance
Uses escalation policies as required to keep management informed of down situations
Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers
Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co-ordinating support plans with customer management
Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems
Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects. Assists in the preparation of and participates in customer meetings
Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control. Utilises Quality Improvement Process methods and terminology
Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities
Qualification
Required
Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance
Uses escalation policies as required to keep management informed of down situations
Verifies and approves the operational quality of system equipment
Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames
Performs wet cleans as required
Instructs customers in the operation and maintenance of systems
Troubleshoots and corrects process variations on systems partially with assistance from senior engineers
Assumes responsibility for complete customer satisfaction within assigned accounts
Assists in planning, communicating, and co-ordinating support plans with customer management
Performs start-up, warranty, paid service, and service contract activities
Performs TIER II start-ups within established time frames
Assists on TIER III start-ups
Provides technical assistance to less experienced Applied personnel
Uses training and experience to identify some process related system problems
Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects
Assists in the preparation of and participates in customer meetings
Develops and implements plans to increase productivity
Tracks equipment performance and plan uptime improvement
Has a working knowledge of Statistical Process Control
Utilises Quality Improvement Process methods and terminology
Plans and executes support activities on a wide range of Applied Materials' systems
May need technical assistance in performance of daily responsibilities
This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs
The ability to distinguish between colors
The ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise
The use of hand and power tools
The position generally involves working in a clean room, requiring the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields
Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks
Has a good understanding of how the team integrates with others to achieve objectives
May provide informal guidance and support to more junior team members
Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures
Impacts the quality of own work and its contribution to the team
Uses communication skills to regularly exchange information
Benefits
Comprehensive benefits package
Participation in a bonus and a stock award program
Company
Applied Materials
Applied Materials is a semiconductor and display equipment company that offers materials engineering solutions.
Founded in 1967
10001+ employees
H1B Sponsorship
Applied Materials has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (435)
2024 (465)
2023 (362)
2022 (429)
2021 (456)
2020 (354)
Funding
Current Stage
Public CompanyTotal Funding
$2.1BKey Investors
Stonnington GroupUS Department of Energy
2025-02-24Post Ipo Debt· $2B
2023-06-27Post Ipo Equity· $0.38M
2022-10-19Grant· $100M
Leadership Team
Omkaram Nalamasu
Senior Vice President and Chief Technology Officer
Tony Chiang, Ph.D
VP, CTO Applied AI
Recent News
2026-01-16
2026-01-16
2026-01-16
Company data provided by crunchbase