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Family & Children's Services · 4 days ago

IT Analyst I, Support Services

Tulsa, OK

Full-time

Onsite

New Grad, Entry Level

$22/hr - $22/hr

Family & Children's Services is looking for a Support Services Analyst I to provide Tier 1 desk-side support for computer hardware and software. The role involves troubleshooting, configuration, deployment, and maintaining technology equipment while ensuring effective communication with users and managing inventory.

Health CareSocial AssistanceSocial ImpactWellness

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Provide Tier 1 desk-side and Help Desk support for desktop hardware, software, and network connectivity

Resolve issues through remote and on-site assistance, ensuring timely ticket closure in the ITIL-based tracking system

Configure, deploy, and maintain technology equipment such as computers, printers, scanners, and peripherals

Manage hardware and software inventory and ensure accurate documentation

Collaborate with IT Engineering on projects and infrastructure improvements

Complete special projects as assigned, prioritizing tasks with the IT Support Services Manager

Provide technical assistance for agency events and maintain organized IT labs and work areas

Assist in acquiring network equipment, computers, and peripherals

Research and recommend hardware and software solutions to meet agency needs

Participate in ongoing training programs and maintain technical proficiency

Support end-user training and provide guidance on technology use

Work with vendor technical support to diagnose and resolve hardware/software problems

Qualification

Tier 1 supportComputer hardware supportSoftware troubleshootingNetwork connectivityInventory managementEngagementOrganizational alignmentQuality of workMulti-task orientedProfessional mannerVendor collaborationRemote user supportTechnology knowledgeCommunicationDecision makingInitiativeInterpersonal skillsPresentation skillsSelf-starterConfidentiality

Required

Must be a high school graduate or have HS equivalent

Experience in computer maintenance and user support required

Must possess a valid Driver License and satisfactory driving record to use agency and/or personal automobile to travel to locations other than primary office

Ability to work with the public, maintain an effective working relationship with agency employees, always maintain a professional manner, and maintain confidentiality

Must have outstanding interpersonal, communication, presentation, and computer skills

Must be independent, a self-starter, multi-task oriented, and energetic

Must be able to work closely with vendors, support agencies, and staff at multiple agencies

Must be able to work non-standard hours to complete projects, assist with infrastructure conditions, and as work demands

Strong understanding of technologies and processes

Experience supporting remote users

Strong knowledge of technology

Preferred

Associate's degree preferred

Benefits

Generous benefits

Company

Family & Children's Services

Family & Children's Services provides counseling and support solutions for child abuse, trauma, mental illness, and addiction.

Founded in 1921

Tulsa, Oklahoma, USA

1001-5000 employees

https://www.fcsok.org

H1B Sponsorship

Family & Children's Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (1)