Family & Children's Services · 4 days ago
IT Analyst I, Support Services
Tulsa, OK
Full-time
Onsite
New Grad, Entry Level
$22/hr - $22/hrFamily & Children's Services is looking for a Support Services Analyst I to provide Tier 1 desk-side support for computer hardware and software. The role involves troubleshooting, configuration, deployment, and maintaining technology equipment while ensuring effective communication with users and managing inventory.
Health CareSocial AssistanceSocial ImpactWellness
Responsibilities
Provide Tier 1 desk-side and Help Desk support for desktop hardware, software, and network connectivity
Resolve issues through remote and on-site assistance, ensuring timely ticket closure in the ITIL-based tracking system
Configure, deploy, and maintain technology equipment such as computers, printers, scanners, and peripherals
Manage hardware and software inventory and ensure accurate documentation
Collaborate with IT Engineering on projects and infrastructure improvements
Complete special projects as assigned, prioritizing tasks with the IT Support Services Manager
Provide technical assistance for agency events and maintain organized IT labs and work areas
Assist in acquiring network equipment, computers, and peripherals
Research and recommend hardware and software solutions to meet agency needs
Participate in ongoing training programs and maintain technical proficiency
Support end-user training and provide guidance on technology use
Work with vendor technical support to diagnose and resolve hardware/software problems
Qualification
Required
Must be a high school graduate or have HS equivalent
Experience in computer maintenance and user support required
Must possess a valid Driver License and satisfactory driving record to use agency and/or personal automobile to travel to locations other than primary office
Ability to work with the public, maintain an effective working relationship with agency employees, always maintain a professional manner, and maintain confidentiality
Must have outstanding interpersonal, communication, presentation, and computer skills
Must be independent, a self-starter, multi-task oriented, and energetic
Must be able to work closely with vendors, support agencies, and staff at multiple agencies
Must be able to work non-standard hours to complete projects, assist with infrastructure conditions, and as work demands
Strong understanding of technologies and processes
Experience supporting remote users
Strong knowledge of technology
Preferred
Associate's degree preferred
Benefits
Generous benefits
Company
Family & Children's Services
Family & Children's Services provides counseling and support solutions for child abuse, trauma, mental illness, and addiction.
Founded in 1921
1001-5000 employees
H1B Sponsorship
Family & Children's Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
KeyBank Foundation
2023-12-18Grant
Leadership Team
Adam Andreassen
Chief Executive Officer
Allison Loehr
Chief Operating Officer & General Counsel
Recent News
Company data provided by crunchbase