Merchology · 18 hours ago
E-Commerce Project & Tech Delivery Manager
Plymouth, MN
Full-time
Hybrid
Senior Level
5+ years expMerchology is a leading eCommerce retailer in B2B sales of co-branded merchandise including apparel, headwear, drinkware, gifts, and accessories. The role involves owning the delivery of ecommerce-related technology initiatives and ensuring the operational stability of the ecommerce platform while managing complex technical projects.
FashionProduct DesignRetail
Responsibilities
Own the full lifecycle of ecommerce and supporting technology projects from intake through post-launch stabilization
Define project scope, success criteria, schedules, budgets, and delivery plans
Develop detailed work plans, technical estimates, timelines, and dependencies
Enforce disciplined execution, change control, and delivery standards
Actively monitor milestones, risks, and dependencies, driving issues to resolution
Own the daily stability and performance of the ecommerce platform
Support promotions, site updates, and configuration changes to ensure accurate execution
Identify, troubleshoot, and resolve operational issues across ecommerce and third-party integrations
Serve as the primary escalation point for ecommerce platform incidents impacting customers or operations
Lead hybrid project rhythms, including planning, tracking, and retrospectives
Manage vendor deliverables, statements of work, contract commitments, and performance
Identify and resolve technical risks, dependencies, and roadblocks quickly
Maintain strict change-control processes and ensure all changes align with timeline and budget
Coordinate system testing, UAT cycles, defect triage, and go-live activities
Ensure smooth production cutover and hypercare
Apply deep technical knowledge to evaluate architecture alignment and implementation feasibility
Oversee API-based integrations, middleware, and data flows across the ecommerce ecosystem
Ensure operational readiness, data integrity, and system reliability for all releases and launches
Partner with IT, engineering, and vendors to validate technical designs and execution plans
Balance project delivery with platform stability and operational continuity
Ensure changes are tested, documented, and deployed with minimal disruption
Support incident analysis, root cause documentation, and continuous improvement efforts
Act as the primary point of contact for ecommerce delivery and operational issues
Communicate project status, risks, operational issues, and tradeoffs to stakeholders
Partner closely with Merchandising, Marketing, Operations, IT, and external vendors
Maintain clear documentation of processes, decisions, and system behavior
Qualification
Required
Bachelor's degree in technology, Business, Information Systems, or related field
5+ years of proven experience managing complex technical projects, ideally E-commerce platform implementations or multi-system integrations
Strong technical background with a deep understanding of E-commerce platforms (Shopify, Magento, BigCommerce, Salesforce Commerce Cloud, etc.)
Hands-on experience with systems integrations involving ERP, WMS, OMS, CRM, or middleware/API platforms
Demonstrated success delivering projects on time, within budget, and aligned to defined scope
Experience managing cross-functional teams and external technical vendors or implementation partners
Strong proficiency in technical documentation, requirements gathering, data mapping, and workflow design
Excellent analytical, problem-solving, and risk-management skills
Proactive, detail-oriented, and comfortable managing ambiguity in a fast-paced environment
Demonstrated leadership with the ability to drive accountability and maintain clear communication across all stakeholders
Ability to translate between business requirements and technical solutions
High sense of urgency and attention to detail
Preferred
Familiarity with APIs, middleware platforms, ETL tools, or integration frameworks
Working knowledge of Shopify Liquid, HTML/CSS, or related front-end templating languages
Experience with project management methodologies (Agile, Scrum, Hybrid) and related tools (Jira, Confluence, Smartsheet)
Understanding of E-commerce analytics, performance monitoring, SEO, or site optimization best practices
PMP, CSM, or comparable certification
Benefits
Generous PTO (18 days per year)
8 company-paid holidays
Hybrid work schedule for select departments
40 hours of paid volunteer time
401(k) with match
Medical and dental insurance options, FSA, HSA (with HSA company match), Critical Illness and Hospital Indemnity Insurance options
Company-paid life insurance
Company-sponsored social events
Premium brand partner discounts
Employee-led Committees
Company
Merchology
Merchology is a USA based company which produces custom embroidered corporate clothing and logo gifts.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ally Ward Delgado
Chief Executive Officer & Co-Founder
Recent News
2025-04-24
Company data provided by crunchbase