New Era Technology ยท 1 day ago
UC Senior Implementation Engineer
West Chester, PA
Full-time
Hybrid
Senior Level
$130K/yr - $140K/yr
5+ years expNew Era Technology is a company dedicated to creating a supportive and growth-oriented environment for its employees. They are seeking a skilled Cloud and On-Premises Systems Engineer to implement and support technology solutions while collaborating with project managers and stakeholders.
Audio/Visual EquipmentInformation TechnologyInternet
Responsibilities
Configure and deploy Cisco Webex Calling solutions
Implement Cisco Webex Calling solutions with a focus on Call Center Services
Attend Sales, Pre Sales, and post sales strategy sessions regarding product solutions
Attend internal, external and client support meetings regarding project delivery and support
Attend ongoing project status calls during the duration of the project lifecycle
Acclimate yourself with IT tools for both client document repository and remote access
Collaborate with clients to understand current topology and document new system Tele planner
Provision Webex Control Hub
Provision RedSky for 911
Provision Recording Services when applicable
Upgrade CUCM endpoints for MPP migration and registration into Cisco Webex
Provide client training for Admins on Webex Control Hub
Configure and deploy Teams Direct Routing PSTN via SBC
Session Border Controller (SBC) SME in AudioCodes, Ribbon and Microsoft Certified Solutions
Configuration of SBC using PowerShell cmdlets for Direct Routing
Teams number management and dial plans
Call flow and media administration and configuration
Understanding of Media Bypass
Teams Direct Routing Certificate Services
Define Architectural Standards and Standard Operating Procedures in relation to solutions designed & implemented
Lead engineer for system cutovers after hours
First day of business support and hyper care support with a transition to service
Implement security protocols and policies to ensure compliance with the best practices and regulatory standards based on existing design standards or in concert with New Era's Governance, Risk & Compliance team's supervision
Provide on-call support as needed to resolve critical system issues
Qualification
Required
Bachelor's or associate degree in information technology, Computer Science, or related field
5+ years of experience in IT system implementation or infrastructure engineering
Strong knowledge of Windows/Linux servers, virtualization (VMware/Hyper-V), networking (TCP/IP, DNS, DHCP), and enterprise storage systems
Experience with cloud platforms (e.g., Azure, AWS) and enterprise tools such as Active Directory, Microsoft 365, or SCCM
Excellent problem-solving, communication, and project coordination skills
Excellent communication and documentation skills
Ability to work independently and in a team environment, as needed
Outstanding capabilities to troubleshoot and correct Server, PC, Desktop, VM, Client/Server issues
Strong broad-based knowledge of VM, hardware, Operating systems, patching, backup, security protocols, basic understanding of Network protocols, and Remote Management tools
Ability to communicate effectively and professionally with all customer contacts
Ability to provide clear written communication for ticket/project updates
Clear written communication to maintain organization and control over all information related to customer tickets and assignments
Excellent verbal skills for customer interaction
Excellent documentation skills
Dedicated to always providing exceptional customer service
Proficiency in all aspects of the core technical requirements
Strong team collaboration skills
Preferred
Cisco CUCM
Cisco Webex Calling
Cisco Webex Calling Contact Center
Microsoft 365 Certified: Teams Voice Engineer Expert
Microsoft 365 Certified: Teams Administrator Associate
Benefits
Full Benefits
Medical
Dental
Vision
401K match
28 PTO Days including company holidays
Company
New Era Technology
New Era Technology is a provider of managed IT services and systems intended to augment and support technology related requirements.
1001-5000 employees
H1B Sponsorship
New Era Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (8)
2023 (86)
2022 (7)
2021 (7)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
D
David Stearns
Managing Director US Mid-Market Solutions Group - Retired
Recent News
2025-08-26
2025-08-25
2025-07-08
Company data provided by crunchbase