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Caesars Entertainment · 10 hours ago

Customer Service Parking Agent - Full Time (Call Center LV)

Las Vegas, NV

Full-time

Onsite

Entry Level

1+ years exp

Caesars Entertainment is the largest casino-entertainment company in the U.S., seeking a Parking Customer Service Agent to provide excellent customer service to both internal and external guests. The role involves answering calls, maintaining high service standards, and ensuring customer confidentiality while assisting with various customer transactions.

Food and Beverage

Responsibilities

Maintains high level of service skills to meet department standards on Quality Assurance Monitors, Customer Surveys/Feedback, and other standards as determined by management

Clearly communicates and demonstrates enthusiastic service

Meets department punctuality, adherence and attendance guidelines

Handles all incoming customer transactions promptly, efficiently, accurately and professionally

Meets department appearance guidelines

Safeguards customer confidentiality and privacy in accordance to company and department standards

Assists with special projects and/or additional duties as directed by a Supervisor

Qualification

Customer ServiceVerbal CommunicationTypingWindows ApplicationsTeam BuildingMulti-taskingProblem-SolvingInterpersonal Skills

Required

High School Diploma or equivalent required

1-year Customer Service experience. Must have stable work history and be computer literate

Must be able to type

Must be 18 years of age or older

Must have a pleasant speaking voice, enthusiasm, demonstrate strong service and verbal communication skills and present oneself in a professional manner

Must possess a friendly demeanor and enjoy interaction with customers, both internal and external

Must be able to read, write, speak and understand English

Able to sit for 2-3 hours at a time

Able to wear a headset for 2-3 hours at a time

Able to acquire keyboard skills and type 25 words per minute

Must be able to work in high and low stress areas

Must be able to maintain a flexible work scheduled based on business demands

Must be able to work in close quarters

Must be multi-task oriented

Excellent interpersonal, communications, team building, and problem-solving skills are required

Must be able to work with minimal supervision

Ability to perform full duties of dexterity and visual perception