US Tech Solutions · 5 hours ago
Information Architect – AI & Customer Experience Content
United States
Contract
Remote
Mid Level
$70/hr - $80/hrUS Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. They are seeking an Information Architect to streamline and structure large volumes of legacy and evolving help content to support AI, chat, and customer experience initiatives.
Information Technology
Hiring Manager
Karan Madan
Responsibilities
Design scalable information architecture frameworks across brands and content ecosystems
Structure content for AI, LLMs, and conversational experiences
Connect insights from digital behavior, chat logs, and contact-center data
Define and map clear end-to-end customer journeys
Act as the unifying layer across concurrent CX, analytics, and content initiatives
Qualification
Required
Proven Information Architecture background in Customer Experience strategy, UX, or Content Strategy
Familiarity with analytics tools, taxonomy management, or knowledge management platforms
Strong ability to translate customer intent into structured content systems
Experience designing content for AI, chat, or self-service platforms
Excellent cross-functional collaboration and systems thinking
Preferred
Experience operating in large, matrixed organizations
Company
US Tech Solutions
US Tech Solutions counted among the largest yet the fastest growing staffing firm; all achieved organically.
Founded in 2000
1001-5000 employees
H1B Sponsorship
US Tech Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (13)
2022 (24)
2021 (18)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Manoj Agarwal
Chief Executive Officer
Recent News
Kelly Services, Inc.
2025-05-17
GlobeNewswire News Room
2024-12-13
Company data provided by crunchbase