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Sun Communities & Sun Outdoors · 5 days ago

Guest Services Coordinator

Sarasota, FL, US

Full-time

Onsite

Entry Level

2+ years exp

Sun Communities & Sun Outdoors is a dynamic organization seeking a Guest Services Coordinator to handle routine office responsibilities and interact with guests at their resort. The role involves administrative functions, guest relations, and maintaining resort records.

Real Estate

Responsibilities

Greets and establishes rapport with guests, current and prospective residents. Fields resort comments, suggestions, and complaints to the RV Resort Manager (Essential)

Maintains the petty cash fund, ensuring to record expenditures in the proper accounts (Essential)

Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned (Essential)

Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts (Essential)

Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc

Assist with accepting guest reservations in person and via phone

Ensure office supplies are sufficiently stocked and prepare supply orders as needed

Assist with planning and coordinating guest and resident relations events and activities within the resort

Assist with the preparation of marketing materials

Make collection calls for site rental payments as directed; submit bad debt files to collections

Process resident move-ins and move-outs

Complete and maintain resort records, reports, and files

Refer sales prospects to the RV Resort Manager and/or Sales Manager and enter prospect information into property management/reservation system in a timely manner

Obtain approvals on prospective resident applications; track all approvals and denials

Assist prospective residents by checking the status of Sun Homes inventory; review home listings, show homes, and assist with rental applications

Review and code invoices and other payables & submit to manager approval

Other duties as assigned

Check guests in and out for their reservations

Greet and establish rapport with guests, current and prospective residents

Field resort comments, suggestions, and complaints to resort leadership

Maintain petty cash fund

Qualification

Customer service skillsAdministrative experienceProperty management systemsMicrosoft Office SuiteTelephone skillsProfessional appearanceProblem solving skills

Required

High School Diploma or GED (Required)

2 years in administrative experience (Required)

Strong customer service skills

Excellent telephone skills

Good problem solving skills

Professional appearance

Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner

Must have a valid driver's license

Preferred

6 months in previous experience using property management and/or reservation systems (Preferred)

6 months in hotel or resort front desk experience (Preferred)

Benefits

Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family

Comprehensive Dental Plan

Vision Plan

Voluntary Health and Dependent Care Reimbursement Accounts

Life and Accidental Death and Dismemberment Insurance

Short and Long-Term Disability Coverage

401(k) Plan with Sun matching contribution

Get paid daily with DailyPay

Paid Parental Leave

Employee Assistance Program

Identity Theft Insurance

Legal Assistance Plan

Pet Insurance