Huron · 7 hours ago
ServiceNow Technical Lead (Director)
Chicago, IL
Full-time
Hybrid
Director/Executive
$175K/yr - $225K/yr
7+ years expHuron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. As a ServiceNow Technical Lead, you will lead the design and integration of advanced ServiceNow solutions, serving as a trusted advisor and overseeing technical excellence for Huron’s clients.
ConsultingInformation TechnologyProfessional Services
Responsibilities
Provide technical leadership and vision for the architecture, design, and deployment of complex ServiceNow solutions aligned with client business objectives and industry best practices
Advise clients on ServiceNow capabilities, limitations, and optimal use, demonstrating how the platform can address business needs and accelerate digital transformation
Architect and manage integrations between ServiceNow and key enterprise systems, including but not limited to Oracle, Workday, SAP, and Salesforce, ensuring seamless, scalable, and secure data exchange
Guide requirements gathering by collaborating with stakeholders to elicit and translate business, functional, and technical needs into robust solution designs
Apply structured thinking and project execution methodologies to deliver clarity, actionable plans, and successful outcomes in complex environments
Establish, enforce, and champion technical standards, best practices, and quality assurance protocols for all ServiceNow implementations and integrations
Create and maintain comprehensive architecture documentation, integration specifications, and operational guides for client solutions
Facilitate effective, transparent communication with executive stakeholders, business users, developers, and project managers, ensuring alignment throughout the project lifecycle
Proactively assess emerging ServiceNow features, integration technologies, and market trends, recommending enhancements and innovations for client benefit
Mentor and develop junior consultants and technical teams, fostering a culture of learning, collaboration, and technical excellence
Lead multiple client engagements simultaneously, ensuring technical feasibility, strategic alignment, and delivery of measurable business value
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; Master's degree preferred
7+ years in a ServiceNow Implementation capacity; preferably with an Elite-level ServiceNow partner (not in an internal role)
Extensive, progressive experience as a Solution Architect, Technical Consultant, or Lead Developer working with the ServiceNow platform
10+ greenfield ServiceNow implementations across a minimum of two product lines (e.g. HRSD and CSM)
Current ServiceNow Certified System Administrator (CSA) REQUIRED
Current ServiceNow Certified Application Developer (CAD) REQUIRED
2 Certified Implementation Specialist (CIS) certifications in two product areas REQUIRED
Demonstrated ability to lead and operate in fast-paced, ambiguous environments, providing clarity and structure through technical leadership and a consultative approach
Strong hands-on knowledge of ServiceNow modules, including ITSM, ITOM, HRSD, CSM, CMDB, and CSDM
Proven experience architecting and implementing integrations between ServiceNow and at least two enterprise platforms, with particular emphasis on Workday and/or Oracle integrations (e.g., Oracle Cloud, Oracle eBS, Workday HCM, etc.)
Expertise with integration technologies such as REST/SOAP APIs, ETL, middleware solutions (e.g., MuleSoft, Dell Boomi), and web services
Demonstrated skill in designing secure, scalable, and reliable integrations between ServiceNow and other enterprise applications
Excellent written and verbal communication skills with the ability to present complex technical concepts to non-technical and executive audiences
Strong analytical and creative problem-solving abilities, with a track record of developing innovative solutions to complex challenges
Experience with agile methodologies and project management practices
Experience in large-scale consulting environments and transformational projects
Ability to translate ambiguous requirements into actionable architecture and implementation plans
Strong business acumen and the ability to connect technology solutions to broader organizational goals
Desire to continue training to gain additional micro-certifications, CIS certifications, and delivery accreditations
Preferred
Experience implementing ServiceNow solutions in higher education and academic medical centers
CTA or CMA strongly preferred
Exposure to cloud solution architectures (AWS, Azure, GCP) and SaaS platforms
Proficiency with data modeling, workflow automation, and custom application development on ServiceNow
Demonstrated experience mentoring and developing technical talent
Passion for learning and staying at the forefront of technology trends
Benefits
Medical, dental and vision coverage
Other wellness programs
Company
Huron
Huron is a global professional services firm that collaborates with clients to put possible into practice by creating sound strategies, optimizing operations, accelerating digital transformation, and empowering businesses and their people to own their future.
5001-10000 employees
H1B Sponsorship
Huron has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (40)
2024 (42)
2023 (37)
2022 (31)
2021 (44)
2020 (32)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-10-13IPO
Leadership Team
C. Mark Hussey
President and CEO
J. Ronald Dail
EVP - Chief Operating Officer
Recent News
2025-11-21
MarketScreener
2025-11-05
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