Solutions Architect - Amazon Connect jobs in United States
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The AES Group · 5 hours ago

Solutions Architect - Amazon Connect

positionUnited States
timeContract
remoteRemote
senioritySenior Level
date5+ years exp

The AES Group is a 22-year-old niche boutique consulting firm seeking an experienced Solutions Architect specializing in Amazon Connect. The role involves designing, implementing, and scaling cloud-native contact center solutions while collaborating with various stakeholders to deliver innovative and effective solutions.

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H1B Sponsor Likelynote

Responsibilities

Architect and implement Amazon Connect–based contact center solutions
Design and configure:
Contact flows (IVR, routing, self-service)
Queues, routing profiles, and agent experiences
Deliver POCs, pilots, and full-scale deployments
Integrate Amazon Connect with:
AWS services (Lambda, S3, DynamoDB, API Gateway)
CRM platforms (Salesforce, Zendesk, ServiceNow, custom CRMs)
Enable omnichannel capabilities (voice, chat, tasks)
Implement analytics and insights using Amazon Connect Contact Lens
Advise customers on best practices, scalability, security, and cost optimization
Collaborate with AWS partner teams, customers, and internal stakeholders

Qualification

Amazon ConnectAWS servicesSolutions architectureContact center conceptsAWS CertificationsStakeholder engagementWorkforce management toolsAI-driven CX use casesCommunication

Required

5+ years of experience in solutions architecture or contact center technologies
Prior hands-on experience implementing Amazon Connect
Strong understanding of contact center concepts (IVR, routing, call flows)
Experience integrating cloud contact centers with backend systems
Familiarity with AWS serverless services (Lambda, API Gateway)
Excellent communication and stakeholder engagement skills

Preferred

AWS Certifications (Solutions Architect preferred)
Experience with Amazon Connect Contact Lens
Knowledge of workforce management (WFM) and quality management tools
Exposure to AI-driven CX use cases (chatbots, sentiment analysis, automation)
Experience working in consulting, startup, or innovation environments

Company

The AES Group

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The AES Group is a premier technology staffing and consulting company that brings together businesses and talent to deliver the most innovative technology solutions that create the most positive impact to society.
dateFounded in 2000
location
Bellevue, Washington, USA
people-size51-200 employees
web-link
http://theaesgroup.com/

H1B Sponsorship

The AES Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (6)
2023 (8)
2022 (9)
2021 (7)
2020 (12)

Funding

Current Stage
Growth Stage

Leadership Team

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Pavan Mukhara
Chief Executive Officer
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Company data provided by crunchbase