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EverBank · 1 day ago

Bank Call Center Team Manager

Lewisville, TX

Full-time

Onsite

Mid, Senior Level

$66K/yr - $90K/yr

3+ years exp

EverBank is a nationwide specialty bank providing high-value products and services to consumer and commercial clients. The Bank Call Center Team Manager oversees the daily activities of a customer support team, focusing on improving service quality and enhancing client relationships.

FinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Establishes work procedures and processes that support organizational and contact center department standards, procedures and strategic initiatives

Ensures customer service calls are answered in a timely, efficient and knowledgeable manner

Organizes training programs for team members to improve their client services knowledge and overall service levels

Identifies system and workflow improvements to enhance the team's service quality and efficiency

Maintains and tracks client call performance data and compiles reports to inform senior management

Manages the performance of team members through regular, timely feedback as well as the formal performance review process to ensure delivery of exceptional customer service strategies and to foster team member engagement, motivation and development

Qualification

Call center managementBanking knowledgeBank systems proficiencyLeadership experienceCoaching skillsCommunication skills

Required

3+ years of experience managing a call center team within the banking or financial services industry

3+ Years Required; 5+ Years Preferred

Preferred

5+ years of leadership experience

Experience as a lead or people manager in a contact center environment

Experience working in a banking environment and knowledge of banking rules and regulations

Ability to actively coach junior members of the team

Willing to research new policies and procedures

Great communication skills with the ability to gracefully handle changing business needs

Ability to work with multiple bank systems (IBS, Client Connect, etc.)

Benefits

Medical, dental, vision & HSA/FSA

401(k) savings

Paid holidays & generous PTO

Additional wellness & voluntary benefits

Tuition reimbursement

Commuter Benefits

Life and Disability Insurance

Company

EverBank

We’re a premium performance banking partner.

Founded in 1994

Jacksonville, Florida, USA

1001-5000 employees

https://www.everbank.com/

H1B Sponsorship

EverBank has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (4)