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Crash Champions · 3 hours ago

Operations Director

Nashville, TN

Full-time

Onsite

Director/Executive

10+ years exp

Crash Champions is one of the fastest-growing brands in the collision repair industry, operating over 650 locations across the U.S. The Operations Director will be responsible for the overall leadership and management of assigned territories, ensuring performance targets are met and fostering a high level of customer service and employee morale.

AutomotiveService Industry

Responsibilities

Achieve or exceed company targets and standards for performance and growth

Manage market locations that, by all standards (especially KPIs, Customer Service, Quality, and Profitability), are in the top 10% of the industry

Model and hold the team accountable for providing the highest level of customer service in the industry and living the Crash Champions Total Sales Attitude (TSA) daily

Recruit, manage, and develop employees for future growth within our organization

Measures quality standards by performing in-process and final quality checks

Facilitates and nurtures relationships with insurance accounts, agents, and customers

Excels in a fast-paced, competitive work environment while ensuring positive employee morale and creating and instilling a sense of urgency in the team to exceed goals

Ensure that the shop is maintained correctly and organized

Create and develop new/future leaders

Qualification

Collision industry knowledgeOperations experiencePeople management experienceCCC One experienceDriven personalityProblem-solving skillsLeadership abilitiesStrategic thinking

Required

Proven Strong Performance: Candidates should have a track record of exceptional performance in their current location. This includes consistently achieving and exceeding key performance indicators (KPIs) such as Customer Satisfaction Ratings (CSR), EBITDA, margin, and profitability

Leadership Abilities: Candidates should possess strong leadership skills, including the ability to inspire and motivate teams, drive results, and effectively manage resources

Strategic Thinking: Candidates should demonstrate the ability to think strategically, identify opportunities for improvement, and implement innovative solutions to drive operational excellence

Knowledge of the collision industry, including knowledge of procedures and requirements for a variety of insurance carriers

10+ years of operations experience

5+ years of people management experience required

Driven personality, eager to grow, and able to work well under pressure

Experience using CCC One

Strong problem-solving skills