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Aston Carter · 12 hours ago

Customer Service Assistant

Placentia, CA

Contract

Onsite

Entry Level

$18/hr - $20/hr

1+ years exp

Aston Carter is a company providing corporate talent solutions across the globe. They are seeking a Customer Service Assistant to handle order entry tasks and gradually take on more complex customer support and account management responsibilities.

ConsultingHuman ResourcesInformation Technology

Growth Opportunities

Responsibilities

Answer incoming calls by the third ring

Maintain and update accurate account information in the system

Collaborate with team members to achieve company objectives

Identify and suggest improvements to departmental procedures

Address workplace issues proactively

Receive and enter customer orders into the system

Inform customers of backorders and substitutions

Follow up on backorders and open orders

Implement actions to remedy losses and encourage positive outcomes

Maintain organized paperwork for open orders

Notify customers of contract expirations and price changes

Enter new customer information into the system

Check inventory and anticipated production to set expected ship dates

Communicate order acknowledgements via email or fax to customers

Resolve customer inquiries related to finished goods inventory

Print open order reports weekly and select orders to ship

Determine the necessity for partial shipments

Prepare packing slips for logistics staff

Confirm pricing agreements with Territory Managers via email or fax

Assign RGA numbers and process returns for customers

Manage the main phone line, route calls, and take messages

Receive and route incoming mail, emails, and faxes

Generate letters and fax correspondence as requested

Perform additional administrative duties as assigned by management

Contribute to team efforts by completing assigned projects

Communicate effectively with production, purchasing, quality, and senior management

Qualification

Order entry experienceERP systems proficiencyMicrosoft ExcelCustomer service skillsAdministrative support skillsData entry skillsMedical device industry experience