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PNC · 18 hours ago

Operations Manager - Commercial

United States

Full-time

Remote

Senior Level

$34K/yr - $115K/yr

5+ years exp

PNC is a financial services company that values its people as its greatest differentiator. The Operations Manager role involves ensuring operational excellence, managing team performance, and participating in leadership activities to enhance service delivery and compliance.

BankingFinanceFinancial Services

No H1B

Responsibilities

Executes operating plan and communicates strategic direction to operations team. Responsible for one or more functions across one or more sites. Manages supervisors and/or individual contributors

Manages and is responsible for achieving desired business results. Acts as a point of escalation and resolves exceptions. May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. Partners internally to resolve escalations and provide guidance. Interacts with external customers and/or third parties in completing transactions or resolving escalated issues

Provides coaching and development to team members. Leads staff meetings, communicates the strategic direction and translates into tactical operating plans

Provides consultation and advice to service partners and customers. Identifies, influences, and implements process improvement initiatives and serves as a representative for the operations group on projects. Develops and/or approves standard operating procedures as appropriate. Recommends policy improvements

Reviews transaction and/or reports to identify exceptions, monitor quality and ensure compliance. Manages and is accountable for risk mitigation and business resiliency activities. Verifies completeness and accuracy of procedures

Qualification

Excel proficiencyLoan servicingSyndicated loan expertiseProcess improvementsRisk mitigation strategiesCustomer solutionsEffective communicationsProblem solving