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CSAA Insurance Group, a AAA Insurer · 6 hours ago

Auto Claims Adjuster- Remote

United States

Full-time

Remote

Entry Level

$22.80/hr - $27.77/hr

2+ years exp

CSAA Insurance Group, a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. They are seeking an Associate Auto Claims Advisor to handle non-injury claims, verify coverages, conduct liability investigations, and keep customers informed about their claims. The role requires effective communication and the ability to manage claims efficiently within state compliance guidelines.

AssociationAuto InsuranceCommunitiesHealth CareInsuranceNon ProfitTravel Agency

Comp. & Benefits

H1B Sponsor Likely

Responsibilities

Investigates, evaluates, negotiates and settles auto and property damage claims

Handle a diary system to systematically review and resolve claims within the specified state compliance guidelines

Manage an inventory of claims

Opens claims and acquires required information and loss details from the insured, claimant and other involved parties

Explains policy, coverage and appropriate course of action (follow-up, status calls, touch base with the customer)

Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities

Ensures compliance with specific state regulations, policy provisions and standard operating procedures

Arranges, handles and pays repair, rental, towing, total losses and negotiates storage

Applies knowledge of estimating standards ranging from minor to moderate complexity

Paid 14-week virtual training that is a combination of classroom and hands on job training

Training is Monday-Friday from 8:00am-5:00pm Pacific Time

Training starts on 03/23/2026

Qualification

Customer serviceClaims investigationAdjusters licensePropertyCasualty experienceBilingualEmpathyOrganizationComputer navigationAdaptabilityTime Management

Required

High School Diploma/GED or 2 years of experience in a customer facing virtual environment leveraging internet, phone and chat features

Capability to train and perform the job in a remote setting as required

May require Adjusters license as required by state

Preferred

2+ years of customer service experience in a fast-paced setting

Property and Casualty industry experience preferred

Flexibility to work any shift during the operating hours of 5:30 a.m. to 7 p.m. PST, which may include evenings and/or weekends

Bilingual a plus

Outstanding interpersonal and strong computer navigation abilities

Ability to handle several tasks simultaneously

Shows respect for differences through excellent communication skills with people from an array of backgrounds

Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)

Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)

Travels as needed for role, including divisional / team meetings and other in-person meetings

Fulfills business needs, which may include investing extra time, helping other teams, etc

Benefits

Total compensation package

Performance bonus

401(k) with a company match

Company

CSAA Insurance Group, a AAA Insurer

Glassdoor3.8

Why we're forever forward -- At CSAA IG, one thing will always endure: our commitment to excellence in everything we do for our members, employees and communities.

Founded in 1914

Walnut Creek, California, USA

1001-5000 employees

https://csaa-insurance.aaa.com

H1B Sponsorship

CSAA Insurance Group, a AAA Insurer has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (43)

2024 (81)

2023 (93)

2022 (67)

2021 (74)

2020 (51)