Customer Service Manager jobs in United States
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Safeway · 15 hours ago

Customer Service Manager

positionQuincy, MA
timeFull-time
remoteOnsite
seniorityMid Level

Safeway is a people-oriented business focused on creating positive customer experiences. The Customer Service Manager will lead the front-end team, oversee daily operations, support team members, and handle escalated customer concerns.

E-CommerceFood and BeverageGroceryHealth CareInternetRetailShopping
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H1B Sponsor Likelynote

Responsibilities

Oversee the daily operations of the customer service and checkout areas
Support and coach team members
Handle escalated customer concerns with professionalism and care
Overseeing shift schedules
Maintaining a clean and welcoming environment
Ensuring smooth, efficient service at all times
Jumping in to assist during a rush
Mentoring staff on best practices

Qualification

Customer serviceRetail leadershipTeam coachingCommunication skillsProblem-solving

Required

Experience in retail leadership
Strong communication skills
Passion for creating positive customer experiences

Benefits

Diverse and Inclusive work culture
Competitive Wages paid weekly
Flexible work schedules
Associate discounts
Leaders invested in your training, career growth & development.
Health and welfare benefits for eligible employees (Medical, Dental, 401k and more!)
Vacation / Paid Time Off-For eligibility requirements please visit myACI Benefits

Company

Safeway

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Shop online for groceries, find out about our grocery stores, get health and nutritional information, and find all recipes and meals ideas.
dateFounded in 1915
location
Pleasanton, California, USA
people-size10001+ employees
web-link
http://www.safeway.com

H1B Sponsorship

Safeway has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (247)
2024 (194)
2023 (162)
2022 (282)
2021 (143)
2020 (82)

Funding

Current Stage
Public Company
Total Funding
unknown
2014-01-30Acquired
1990-05-04IPO

Leadership Team

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Randy N Anderson
Division CFO / VP Finance / Head of Finance - Safeway Northern California Division
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Delicia Prater
CORPORATE HUMAN RESOURCES COORDINATOR
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Recent News

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2025-12-10
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2025-11-24
Company data provided by crunchbase