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U.S. Bank · 7 hours ago

Supplier Enablement Manager

Minneapolis, MN

Full-time

Hybrid

Senior Level, Lead/Staff

$105K/yr - $124K/yr

8+ years exp

U.S. Bank is on a journey to help customers and businesses make better financial decisions. They are seeking a Supplier Enablement Manager to drive the adoption of virtual credit cards by suppliers and enhance payment processes, ensuring a seamless experience for clients.

BankingFinancial ServicesInsuranceMortgageWealth Management

Responsibilities

Client and Supplier Engagement: Will work with U.S. Bank clientele to assist in supplier business strategy for virtual credit card programs while also identifying areas of growth and opportunity. This will incorporate client facing meetings as well as internal collaboration to enhance and provide organization around the client program. Travel may be required based on client and program needs

Education and Advocacy: Serve as a knowledgeable resource to clients around their virtual card program, explaining the operational and strategic benefits of virtual payments. Highlight increased efficiency, security, and the streamlined nature of virtual transactions in the B2B space

Service Excellence: Maintain high levels of client and supplier satisfaction by responding promptly and accurately to inquiries, troubleshooting issues, and providing thorough follow-up. Track the outcomes of outreach efforts and produce regular reports on results and trends

Multi-Channel Communication: Perform customer contact through both telephone and email, tailoring your approach to meet the preferences and needs of each supplier or client. Demonstrate exemplary listening skills, courtesy, empathy, and accuracy in every interaction

Cross-Functional Collaboration: Coordinate with various internal teams to ensure service consistency and the achievement of organizational objectives. Collaborate on projects as needed, contributing insights and feedback to optimize processes and enhance service delivery

Reporting and Analysis: Provide detailed reporting on outreach results, client feedback, and supplier responses. Analyze data to identify patterns, challenges, and opportunities for improvement

Project Support: Take on additional projects as assigned, demonstrating flexibility and a proactive approach to problem-solving and process refinement

Qualification

Customer RelationsSales SkillsOperational KnowledgeMerchant ProcessingAnalytical SkillsTelephone EtiquetteTechnical ProficiencyClient-Facing ExperienceCommunicationPresentation Skills

Required

Bachelor's degree, or equivalent work experience

Typically eight to 10 years of relevant experience

Preferred

Strong verbal, written, and interpersonal communication skills. Ability to articulate complex ideas simply and persuasively to a wide audience

Proven customer service and relationship management skills, including the tact and knowledge necessary to assist both customers and non-customers effectively

Excellent telephone skills, including active listening, demonstrating courtesy, empathy, and accuracy in all communications

Thorough understanding of relevant operational processes, procedures, and company products/services

Demonstrated sales abilities, with experience in persuading and converting prospects

Basic understanding of merchant processing and payment systems

Proficient in navigating relevant computer systems, including Microsoft Office Suite. Ability to adapt quickly to new technologies and platforms

Strong analytical and problem-solving abilities, with a track record of managing multiple tasks, projects, and deadlines simultaneously

Experience in managing client expectations and delivering positive client experiences in a professional environment

Soft presentation skills are preferred, enabling you to articulate strategies, successes, and process flows to clients with clarity and confidence