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YMCA of Greater Cleveland · 3 months ago

Member Service Representative West Park YMCA

West Park YMCA, 15501 Lorain Rd, Cleveland, Ohio, United States of America

Full-time

Onsite

New Grad, Entry Level

$10.70/hr - $10.70/hr

YMCA of Greater Cleveland is committed to building healthy spirit, mind, and body for all. They are seeking a Member Service Representative responsible for member interaction tasks to promote satisfaction, sales, and retention, including administrative activities and maintaining accurate records.

Non-profit Organization Management

Responsibilities

Process payments and maintain balanced cash drawer and receipting according to procedures

Inform supervisor and/or co-workers of any dilemmas, concerns, and updates during working times

Apply working knowledge of membership system to job responsibilities in the following areas: data entry, maintenance, reporting, etc

Complete accurate data entry and maintain records on new members, renewals, program participants and guests

Ensure maintenance of all member resource information at front desk

Keep front desk and lobby area neat, clean and professional

Greet members / visitors according to YMCA guidelines

Qualification

Customer serviceCash managementComputer experienceFriendly personalityCommunication skillsOrganizational skills

Required

Strong customer service skills

Cash management experience

Organized and able to follow directions

Friendly, outgoing personality

Comfortable working in a membership driven environment

Ability to perform multiple tasks in diverse situations successfully

Computer and keyboarding experience

Strong communication skills and phone etiquette

Preferred

High School Diploma or GED preferred

Benefits

A free membership to your local YMCA and discount to YMCA programs including childcare (part-time positions do not receive discount on childcare).

Additional employee discounts at many places in and around town, just for being a YMCA of Greater Cleveland employee.

Eligible employees receive comprehensive Benefits Plan including Health, Dental, Vision, Employee Assistance Plan, Retirement 8% paid by the YMCA of Greater Cleveland and paid vacation.