American Freedom Insurance Company · 1 week ago
Bilingual Customer Service Representative (Spanish)
Mount Prospect,IL,US
Full-time
Onsite
New Grad, Entry LevelAmerican Freedom Insurance Company is seeking a Bilingual Customer Service Representative to be the first point of contact for customers. The role involves assisting customers with inquiries, reporting claims, and ensuring a positive service experience.
Insurance
Responsibilities
Respond to inquiries with professionalism and care, whether they’re reporting claims or seeking assistance
Help customers start their claims journey with efficiency and empathy
Accurately gather and enter confidential information into our systems
Uphold AFIC's commitment to quality, leaving customers with a positive experience
Qualification
Required
Fluent in Spanish and English
Strong attendance and dependability
Experience in customer service, call centers, or collections
Detail-oriented with clerical or data entry experience
Excellent communication and phone skills
Comfortable with multi-tasking in a fast-paced environment
Solid PC skills and a typing speed of at least 30 wpm
High school diploma or equivalent
Preferred
Insurance experience is a plus!
Benefits
401K with up to a 6% company match
Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, Dental and vision coverage, Access to telemedicine services
Paid training, state licensing reimbursement, and opportunities for advancement
Holiday pay and PTO
Employee Recognition
Positive Culture
Company
American Freedom Insurance Company
An Insurance Company.
Founded in 1998
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase