Principle Choice Solutions, LLC · 13 hours ago
IT Support Analyst
Oklahoma City, OK
Full-time
Hybrid
Entry, Mid Level
1+ years expPrinciple Choice Solutions LLC is seeking an IT Support Analyst responsible for providing escalated technical support and training to end users. This role involves troubleshooting software and hardware issues, documenting solutions, and collaborating with technical resources to resolve complex problems.
Call CenterConsultingHealth Care
Responsibilities
Supply and deploy technical solutions to business problems
Excellent customer support to all users within the organization and documentation of each customer interaction with an attention to security
Provide escalated and advanced hardware and software support to business users both locally and remote via phone, email, chat, and remote tools
End user administration following internal IT processes and procedures
Installation and configuration of workstations, printers, and other end user requests
Moderate to Advanced Support of Office 365 product suite, Intune Hardware management, Adobe suite, Communication software, Connectwise, Mobile device management, and Secure web gateway including any other current/future technology that may be considered as organization owned/managed
Work closely with the IT Leadership to ensure proper issue tracking, documentation, and assignment of tasks is being completed accurately and on a daily basis
Working with the team, collaborate, and improve documentation for end users through our external systems
Additional security clearance/training may be required specific to this department
Provide On-Call support as necessary
All other duties as assigned
Qualification
Required
1-3 years' experience in providing outstanding customer service through hardware and software technical support in a professional office environment
1-3 years' experience using a ticketing system
Advanced hardware and software troubleshooting skills
High knowledge and proficiency of Windows 10/11, Office 365 Product Suite, Adobe, and other SAAS applications
Azure Active Directory, Command prompts, and Microsoft PowerShell experience required
At least 1 year of regular use of AD Users and Groups in providing normal AD administration
Attention to detail with a focus on identifying the root cause and possible independent resolution where applicable
Strong communications skills with the focus on customer service
High sense of urgency with excellent researching abilities
CompTIA Network+, A+, Software+, or equivalent certification is required
Must be able to lift and carry up to 50 pounds
Must be able to talk, listen, and speak clearly on the telephone
Company
Principle Choice Solutions, LLC
Founded in 2014, Principle Choice Solutions is a 100% Service-Disabled Veteran-Owned Small Business with its headquarters in Northern Virginia and locations across the United States.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Coleman
Chief Executive Officer, Principle Choice Solutions, LLC
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