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National Association of Latino Healthcare Executives · 7 hours ago

Desktop Support Associate &#8211; NCAL

Sacramento, CA

Full-time

Onsite

New Grad, Entry Level

The National Association of Latino Healthcare Executives is seeking a Desktop Support Associate to provide frontline technical support for Kaiser Medical groups and business partners. The role involves responding to service requests related to desktop hardware and assisting with the implementation of end user computing applications and devices.

Health CareHospitalMedical

Responsibilities

Entry level position performing standard routine and often repetitive work under supervision of other staff

Qualification

Technical SupportLANsWANsEnd User ComputingDesktop HardwareIncident ManagementBreak/Fix RequestsAdd/Move/Change RequestsPC InstallationTicketing SystemsProblem-SolvingAttention to DetailTeam CollaborationCustomer Service

Required

frontline technical support and guidance in planning, implementation and ongoing operations of LANs and WANs

implementation of end user computing applications and devices for Kaiser Medical groups and business partners and employees

responding to tickets (inquires or requests for services related to desktop hardware) originating from the National Service Desk

handling requests that cannot be serviced over the phone, generating tickets electronically and distributing via network queue to the relevant location or business line

resolving Incident tickets: all secondary break/fix requests for electronic desktop equipment

handling Add/Move/change tickets: moving and installing new personal computers and/or ordering and replacing equipment for assigned areas

performing standard routine and often repetitive work under supervision of other staff