Huron · 12 hours ago
ServiceNow Business Process Consultant (Manager)
Chicago, IL
Full-time
Hybrid
Mid, Senior Level
$145K/yr - $170K/yr
3+ years expHuron helps its clients drive growth and enhance performance in the education sector. The ServiceNow Business Process Consultant (Manager) will be responsible for improving organizational effectiveness and implementing new technologies to support client goals.
ConsultingInformation TechnologyProfessional Services
Responsibilities
Help clients achieve organizational effectiveness, improve student outcomes, implement new technologies and align resources and investments to ensure long-term sustainability
Analyze process data, identify trends, and draw insights to inform decision-making
Troubleshoot process issues, identify root causes, and propose solutions for improvement
Develop performance metrics and KPIs to measure the impact of automation initiatives
Collaborate effectively with cross-functional teams and stakeholders
Develop PowerPoint visualizations and slide decks to share updates and recommendations
Communicate technical concepts to non-technical audiences and facilitate productive discussions
Build relationships and maintain open communication channels with clients and project team members
Facilitate workshops and collaborative sessions to gather requirements and define future state processes
Define and document user stories and acceptance criteria
Provide demonstrations of out-of-box ServiceNow functionality
Work with and coach clients in developing and executing User Acceptance Test plans focused on end-to-end use cases
Configure, implement, and optimize automation software to meet business requirements
Support project planning, scheduling, and tracking
Execute projects in a hybrid Waterfall / Scrum methodology
Run scrum standups
Assist in creating project documentation, including project plans, status reports, and risk registers
Coordinate project activities, manage deliverables, and ensure alignment with project timelines and objectives
Leverage industry knowledge to tailor automation solutions to meet specific business needs
Continue ServiceNow training gaining additional micro-certifications, certifications, and delivery accreditations
Stay updated on emerging technologies, automation trends, and best practices
Adapt to changing project requirements, priorities, and timelines
Qualification
Required
Bachelor's or Master's degree in a field related to this position or equivalent work experience
3+ years as a ServiceNow Business Process Consultant in increasingly complex implementations; preferably with a ServiceNow Elite-level partner (not an internal role)
6+ greenfield implementations of multiple ServiceNow modules as a business process consultant (including NowAssist, AI Agents); experience with one or more of CSM, HRSD, Enterprise Asset Management, SPM, GRC preferred
Current ServiceNow Certified System Administrator (CSA) REQUIRED
ServiceNow Learning Business Process Analyst Practitioner or Business Process Analyst Professional badge REQUIRED
Agile 2.0 and Test Management 2.0 training; and/or multiple micro-certifications
Completion of ServiceNow Fundamentals for multiple ServiceNow applications – strong preference for CSM, HRSD, SPM, GRC, and / or Enterprise Asset Management
Strong User Story definition / documentation skills
Experience with Agile methods, including hybrid waterfall / agile methods used for ServiceNow implementations
Knowledge / experience with NowCreate / ServiceNow Best Practices
Ability to solve complex problems creatively with strong critical thinking
Strong analytical skills coupled with a functional or technical acumen and hands-on expertise with cloud-based enterprise solutions
Strong verbal and written communication skills with ability to articulate results and issues to internal and client teams
Preferred
Experience developing PowerPoint visualizations and slide decks to share updates and recommendations
Skill in building relationships and maintaining open communication channels with clients and project team members
Understanding of project management fundamentals to support project planning, scheduling, and tracking
Experience executing projects in a hybrid Waterfall / Scrum methodology
Experience running scrum standups
Ability to assist in creating project documentation, including project plans, status reports, and risk registers
Experience in coordinating project activities, managing deliverables, and ensuring alignment with project timelines and objectives
Understanding of the industry and business context in which automation initiatives are implemented
Familiarity with industry-specific processes, regulations, and compliance requirements
Ability to leverage industry knowledge to tailor automation solutions to meet specific business needs
Willingness to continue ServiceNow training gaining additional micro-certifications, certifications, and delivery accreditations
Willingness to stay updated on emerging technologies, automation trends, and best practices
Ability to adapt to changing project requirements, priorities, and timelines
Commitment to continuous improvement and professional development
Benefits
Medical, dental and vision coverage
Other wellness programs
Company
Huron
Huron is a global professional services firm that collaborates with clients to put possible into practice by creating sound strategies, optimizing operations, accelerating digital transformation, and empowering businesses and their people to own their future.
5001-10000 employees
H1B Sponsorship
Huron has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (40)
2024 (42)
2023 (37)
2022 (31)
2021 (44)
2020 (32)
Funding
Current Stage
Public CompanyTotal Funding
unknown2004-10-13IPO
Leadership Team
C. Mark Hussey
President and CEO
J. Ronald Dail
EVP - Chief Operating Officer
Recent News
2025-11-21
MarketScreener
2025-11-05
Company data provided by crunchbase