American Welding & Gas · 5 days ago
Credit & Collections Specialist
Raleigh, NC
Full-time
Onsite
Mid Level
3+ years expAmerican Welding and Gas Inc is a manufacturer and distributor of industrial gases and welding supplies, headquartered in Raleigh, North Carolina. They are seeking a Credit & Collections Specialist responsible for managing the collection of outstanding accounts receivable, implementing effective collection strategies, and serving as a liaison between internal teams and customers.
ApparelFashionIndustrial ManufacturingManufacturingRetailSupply Chain ManagementWholesale
Responsibilities
Proactively contact customers to resolve overdue account balances and perform collection calls for delinquent receivables
Use online tools and databases to locate customers with updated contact information
Investigate and resolve customer inquiries and disputes related to billing and payments
Prepare and submit weekly reports detailing the status of unpaid accounts
Coordinate with branch locations to schedule cylinder pickups
Communicate with the Accounts Receivable team to address missing, unapplied, or misapplied payments
Request remittance details from customers to ensure accurate payment application
Submit refund requests for closed or overpaid accounts
Support branch locations by lifting account suspensions when applicable
Assist with credit release processes for accounts exceeding credit limits
Oversee the processing of credits and rebills, conduct system-based cylinder audits, and execute cylinder-related adjustments on customer accounts
Collaborate with branch personnel to determine appropriate next steps for delinquent accounts, including Loss of Use (LOU) billing or referral to collections
Perform additional duties as assigned to support the department and organizational goals
Qualification
Required
High School Diploma/GED
Minimum of 3 years of experience in credit, collections, or accounts receivable, with direct customer interaction
Strong ability to remain composed and effective under pressure
Excellent customer service and interpersonal communication skills
High attention to detail with a commitment to accuracy and thoroughness
Ability to work collaboratively in a diverse team environment
Strong written and verbal communication skills with both internal teams and external customers
Proficient in Windows-based software and spreadsheet tools (e.g., Microsoft Excel)
Strong multitasking, organizational, and problem-solving abilities
Flexible and adaptable to shifting priorities and unexpected challenges in the work environment
Benefits
Medical, Dental, & Vision Benefits.
Company-provided Short-Term & Long-Term Disability.
Company-provided Life Insurance.
401(k) Retirement Savings Plan with company match.
Paid Holidays and Paid Time Off.
Company
American Welding & Gas
American Welding & Gas is a retail company that offers welding equipment, filler metals, and apparel.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
George Golliday
President CEO
Jason C. Krieger
Chief Executive Officer
Company data provided by crunchbase