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N-Power Medicine, Inc. · 5 hours ago

Digital Health Specialist Operations Manager

Florida

Full-time

Hybrid

Senior Level, Lead/Staff

$138K/yr - $160K/yr

8+ years exp

N-Power Medicine is a company focused on transforming clinical trials and drug development through better integration with clinical practice. The Digital Health Specialist Operations Manager will lead and manage research staff, ensuring operational excellence and compliance while fostering strong relationships with health system partners.

BiotechnologyClinical TrialsPharmaceutical

No H1B

Responsibilities

Provide direct, day to day leadership for DHS assigned to a specific health system account

Set clear expectations for performance, workflows, and professional behavior

Monitor workload distribution and staffing coverage across assigned sites

Address routine performance issues and escalate complex concerns to the Senior Manager

Foster a positive, accountable, and high engagement team culture

Partner with the Senior Manager to support hiring needs

Own rapid and effective onboarding for new team members

Identify onboarding gaps and recommend improvements to training processes

Conduct regular check-ins and coaching conversations with direct reports

Support ongoing skill development and role readiness

Participate in performance reviews and contribute to promotion or corrective action discussions

Identify high potential staff and collaborate with the Senior Manager on growth opportunities

Monitor adherence to documentation, consent, and workflow standards

Partner with quality or compliance teams to address findings, audits, or corrective actions

Reinforce ongoing protocols, requirements, training, and retraining as policies, protocols, or expectations evolve

Track and monitor team performance metrics relevant to the account

Contribute to process improvement initiatives led by senior leadership

Serve as an operational point of contact for site level and account level stakeholders

Maintain strong working relationships with health system partners

Escalate risks, concerns, or relationship issues to the Senior Manager as appropriate

Support implementation of new initiatives, pilots, or workflow changes within the account

Perform additional duties and responsibilities as required

Qualification

Healthcare operationsClinical researchPeople managementOnboardingTrainingComplianceQualityAmbulatory oncology workflowInterpersonal skillsWritten communicationVerbal communicationTeam leadership

Required

8+ years of experience in healthcare operations, clinical research, or health system-based programs

5+ years of people management or team leadership experience

Bachelor's degree or equivalent professional experience

Demonstrated experience with onboarding, training, and performance management

Strong understanding of compliance and quality expectations in research settings

Extensive familiarity and comfort with ambulatory oncology workflow

Demonstrated success in building and leading high-performance teams, with the ability to inspire, mentor, and drive organizational change

Collaborative, hands-on manager who thrives in dynamic environments, with a strong desire to drive paradigm shifts in clinical research and improve patient outcomes

Strong interpersonal skills with the ability to manage competing priorities in a fast-paced environment

Exceptional written and verbal communication skills, with the ability to engage and influence senior stakeholders, clinical teams, and technical experts alike

Generous, curious, and humble

Preferred

Ambulatory oncology clinic experience

Experience managing teams distributed across multiple sites

Familiarity with health system operations and stakeholder management

Experience supporting regulated environments (clinical research, quality programs, patient services, etc.)

Benefits

Equity at hire

Discretionary annual bonus

Company benefits

Competitive industry benefits

401K plan

Other great company perks

Company

N-Power Medicine, Inc.

N-Power Medicine is developing a radically faster, smarter paradigm for drug development that enables biopharma to move beyond traditional randomized clinical trials.

Founded in 2021

Redwood City, California, USA

51-200 employees