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Hyper Solutions · 9 hours ago

Software Support & Implementation Specialist

Richmond, VA

Full-time

Hybrid

Mid Level

$75K/yr - $90K/yr

3+ years exp

Hyper Solutions is an industry leader in mission critical data center infrastructure and manufacturing marketplace development. The Support & Implementation Specialist plays a hands-on role in delivering successful product implementations and high-quality technical support for internal teams, partners, and customers, ensuring smooth launches and a strong support experience across hardware, software, and networking environments.

Electrical & Electronic Manufacturing

No H1B

U.S. Citizen Only

Responsibilities

Coordinate product implementations and provide day-to-day support for internal teams, partners, and customers

Develop, maintain, and improve release playbooks, onboarding materials, and support documentation

Create and deliver training for internal teams, partners, and end users, including on-site support as needed

Collaborate with Product and cross-functional stakeholders to align support processes with the product roadmap and release timelines

Serve as a primary point of contact for end-user issues, troubleshooting hardware (tablets, printers), networking, and software problems

Investigate support trends and recommend process improvements to enhance efficiency and customer experience

Assist with release readiness activities, including documentation, training coordination, and support framework setup

Qualification

Technical supportImplementation experienceTraining material creationHardware troubleshootingSoftware troubleshootingNetworking troubleshootingERP systems experienceMicrosoft Office proficiencyCommunicationOrganizational skillsAdaptability