Ledgent Technology · 10 hours ago
0365 Solutions Manager
Los Angeles County, CA
Full-time
Onsite
Senior Level, Lead/Staff
$150K/yr - $185K/yr
8+ years expLedgent Technology is seeking a collaborative, service-oriented Unified Communications Manager with deep expertise in Microsoft 365 and related collaboration tools. This role involves overseeing a team focused on optimizing digital collaboration experiences and ensuring operational excellence across various platforms.
Staffing & Recruiting
Hiring Manager
Jack Maeshiro
Responsibilities
Lead and support a team responsible for administering collaboration platforms including Microsoft 365, VoIP systems, Zoom, Slack, and related tools
Foster a highly collaborative culture built on open communication and teamwork
Develop strategies to optimize adoption and performance of collaboration platforms
Build and develop a high‑performing team; recruit top talent and support professional growth
Oversee tool interoperability and integration to improve productivity and user experience; serve as Level 3 support for enterprise collaboration products
Maintain documentation for configurations, processes, and support procedures
Collaborate with infrastructure teams to ensure performance, reliability, and compliance across telecommunications and M365 environments
Implement and maintain security measures aligned with industry standards and organizational policies
Plan and manage updates, feature rollouts, and project activities for collaboration systems
Analyze usage metrics to identify tech improvements and drive continuous enhancement
Troubleshoot issues related to M365, telecommunications, and collaboration tools, escalating to vendors as needed
Partner with departments to understand their needs and provide effective communication and collaboration solutions
Administer budgets for Microsoft, telecommunications, and collaboration initiatives
Manage vendor relationships and negotiate contracts and service levels
Direct and document changes in business processes and technical procedures
Develop policies, RFPs, and process improvements that have broad organizational impact
Serve as a technical expert on major software implementation projects
Apply ITSM, business analysis, and configuration management best practices to complex challenges
Qualification
Required
Bachelor's degree in computer science, information systems, or related field-or equivalent technical experience
8+ years managing M365 environments, including optimization, upgrades, security, and documentation
2-3 years of direct people management experience (hiring, coaching, development)
Demonstrated experience with collaboration platforms such as M365, RingCentral, Zoom, Slack, and other enterprise SaaS tools
Strong knowledge of security and compliance for collaboration and communication platforms
Experience managing Microsoft Security Suite (e.g., Microsoft Defender) and Microsoft Exchange
Experience supporting enterprise video conferencing technologies (Teams, Zoom, Cisco WebEx, Google Meet)
Ability to lead organizational‑level changes in business processes and documentation
Strong leadership skills with a commitment to fostering a collaborative, inclusive workplace
Ability to translate business needs into technical solutions and consult on complex projects
Strong communication skills for both technical and nontechnical audiences
Effective multitasking and project management in a fast‑paced environment
Expertise in business/process analysis, ITIL frameworks, and enterprise architecture
Strong analytical, troubleshooting, and problem‑solving skills
Ability to create and implement detailed process and system plans
High level of initiative, ability to learn quickly, and strong deadline management
Preferred
Microsoft 365/Azure certifications preferred
Company
Ledgent Technology
Ledgent Technology, a business line of Roth Staffing Companies, utilizes proven processes and their robust professional network to place qualified technology professionals in contract, contract-to-hire, direct-hire roles and project teams throughout the US.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase