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Harris Computer · 2 days ago

Vice President, Professional Services

California, United States

Full-time

Onsite

Director/Executive

$110K/yr - $150K/yr

Harris Computer is seeking a Vice President of Professional Services to stabilize and scale the operations of a Workers’ Compensation RCM business. This hands-on executive leadership role focuses on operational execution, controls, and leadership development, ensuring that systems are built to be durable and independent of any individual.

Responsibilities

Take charge of stabilizing all core operational workflows that were previously informally or personally managed, including: Client operational reporting (daily / weekly / monthly), Payment posting workflows and cash controls, Coordination of hearing-related operations

Identify and eliminate single-point-of-failure dependencies

Document critical workflows and ownership where none currently exists

Implement appropriate segregation of duties, access controls, and auditability, particularly around cash handling and posting

Provide executive leadership and oversight of the payment posting function: Lockbox access and controls, Intake of checks and electronic payments, Distribution of work across the payment posting team

Redesign the payment posting process so: No payments are routed to or dependent on one individual, Work is assigned, tracked, and reconciled systematically

Partner with Finance to ensure accuracy, timeliness, and control standards are met

Establish clear reporting on cash flow, posting timeliness, and exceptions

Provide executive oversight of the DWC hearing calendar and related legal operations

Ensure appropriate day-to-day ownership is assigned to operational staff, vendors, or legal partners for: Calendar management, Hearing coverage and appearances, Preparation, documentation, and follow-up

Define expectations, escalation paths, and accountability so: Hearings are consistently staffed and prepared, Deadlines are met without executive intervention, No individual becomes a bottleneck or point of failure

Maintain high-level visibility through dashboards and reporting on: Upcoming hearings, Coverage status, Outcomes and risks

Escalate issues as needed while ensuring execution remains with designated owners

Directly manage and develop direct report into a formal leadership role

Transition them from primarily task execution into management and operational ownership

Provide coaching and structure in: Operational reporting ownership, Client invoicing oversight, Cross-functional coordination

Expand their scope over time with defined milestones, training, and accountability

Own operational performance across WC RCM functions: Billing, Payment posting, Client reporting, Operational coordination with legal and hearing resources

Translate business strategy into repeatable, executed process

Serve as the operational counterpart to executive leadership

Own operational forecasting inputs: Revenue, Volume trends, Staffing needs, Capacity planning

Ensure leadership has clear, accurate, and timely operational visibility

Identify inefficiencies, manual work, and operational risk points

Standardize workflows across clients where possible

Partner on system enhancements, reporting tools, and automation

Reduce reliance on tribal knowledge and individual heroics

Ensure operational commitments to clients are met consistently

Act as escalation point for operational issues when needed

Improve predictability, professionalism, and confidence in client deliverables

Qualification

RCM operationsLeadership developmentOperational executionRisk controlProcess standardizationCoachingClient operationsFinancial responsibilityTeam management

Required

Strong RCM operations background

Prior leadership or management experience

Comfort stepping into ambiguity and rebuilding structure

Organized, structured, and disciplined

Comfortable taking ownership quickly

Willing to roll up sleeves when necessary

Strong coach and developer of people

Trusted with sensitive financial and operational responsibilities

Preferred

Workers' Compensation RCM experience not required (training and support provided)

Company

Harris Computer

Glassdoor4.1

Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia.

Founded in 1976