Heartland · 1 month ago
Implementation Analyst - Client On-boarding/Pilot - On-Site (Charlotte, NC)
Charlotte, North Carolina, USA
Full-time
Onsite
Entry, Mid Level
2+ years expGlobal Payments is a leading company in the payments technology sector, dedicated to providing innovative solutions for clients. The Implementation Analyst role focuses on ensuring successful client onboarding by providing technical support, managing data transfers, and troubleshooting issues during system implementations.
Credit CardsPaymentsTransaction Processing
No H1B
U.S. Citizen Only
Responsibilities
Provides front line support in a conversion to ensure client functionality is properly selected to meet clients specifications and expectations resulting in a fully successful implementation
Sets up and installs technical systems, applications, or process designs for clients'/company's outsourced technology and business process solutions
Works directly with client to manage initial access, supports map and transfer data, creates required process documents, and trains or coordinates training for client users
Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to other product and system integration teams for resolution, where appropriate
Provides feedback based on client experiences to product and professional services teams for product and process improvements
May work directly with clients on-site or provide installation support remotely
Works with clients that have less complex setups to create system configuration for processing, receiving guidance as necessary
Serves as module(s) functional analyst while participating in scope/discovery meetings to understand clients' current solutions' offerings and future business needs
Begins to offer guidance and recommendations on product/service functionality when requested/directed
Participates in the review of scope documents and utilizes corrected document to propose preset Options configurations in preparation for future Options selection, test plans, and issue resolution sessions
Supports Option compares per region throughout an implementation and gains knowledge about possible actions needed to help the client resolve discrepancies
Acts as the primary point of contact for a single client on a single module or function and environment during the conversion/deconversion/start-up process
Participates in new environment set up and continues to build functional Subject Matter Expert (SME) foundation of knowledge and consults with clients and internal groups as needed
Begins to assist Data Map team with internal field Options level decision mapping; supports analysts in the validation that mapping is consistent with client configuration plan
Performs manual field level verifications for multiple events prior to conversion, as directed
Learns to analyze and define data (i.e., data mapping, product features, statements, cards, interfaces)
Assists in First Occurrence testing (such as: statement drops, loyalty/reward updates, etc. for Issuing; end-to-end test transaction, interchange qualification monitoring, reject validation, etc. for Acquiring) to include modifying/creating test cases, creating test data, and documenting the results
Resolves issues (such as: general ledger tables out of balances or incorrect authorization parameter settings or chip cryptogram tag designs resulting in cardholder declines) through assisting in root cause analysis to gain understanding and communicates to areas impacted
Escalates appropriately when more complex impacts or issues arise
Updates the internal metrics and dash board tools throughout the implementation process
Provides support for preliminary client education on system functionality to include: gathering requirements; preparing documentation; testing and making formal presentations
Works with client and higher level analyst to provide functional education support for a smooth transition to the long-term support team
May develop simple business specifications and logical flowcharts that include features and functions from which programmers can create technical specifications while demonstrating a basic knowledge of systems/modules required to design system screens and database structures, where/when applicable
Qualification
Required
Bachelor's Degree
Relevant Experience or Degree in: Major in Business or Computer Science preferred, other majors considered. Willing to accept additional experience in lieu of a degree, TSYS systems or industry related experience strongly preferred
Typically Minimum 2 Years Related Experience
Experience in business, information systems, or finance related field required
Preferred
Typically Minimum 2 Years Related Experience
Experience in system integration, implementations, and conversions preferred
Company
Heartland
Heartland is a fintech company offering payment processing services and point of sale systems for businesses and educational institutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-05-28Acquired
Leadership Team
Asif Bhagat, PharmD
ISO Partner
Becky Chapin
Client Partner
Recent News
2025-06-05
Payments Dive
2025-05-28
2024-06-01
Company data provided by crunchbase