Apply on Employer Site

VC3 · 14 hours ago

Onsite Systems Engineer I

Full-time

Onsite

Entry Level

2+ years exp

VC3 is a company that offers Managed IT Services, Private Cloud Services, and more, with nearly 30 years of specialized expertise. The Onsite Systems Engineer I is responsible for providing onsite technical assistance and support, running diagnostic programs, and implementing solutions for client issues.

Information TechnologyPrivate CloudSoftwareWeb DesignWeb Hosting

Culture & Values

Responsibilities

Understand and follow 'The VC3 Way'. This is our set of standards and processes that produce a predictable result for the customer. You must be aware of and maintain our standards

Operate from a client location 100% of the time

Serve as primary contact for all end user issues at assigned client; from passwords resets, application and hardware break-fixes, to procuring standard and specific hardware requirements

Respond to, document, and prioritize walk in requests from users at assigned client

Receive & respond to escalated service requests, incidents and change requests from other VC3 team members in a timely manner

Troubleshoot and resolve issues with:

Customer line-of-business (LOB) applications and common applications like web browsers and Microsoft Office

General network connectivity including ISP

Common networking technologies such as DHCP and DNS

Wireless network performance and accessibility

Remote access technologies including VPN, RDS, and Citrix

Operating systems on servers, desktops, and laptops

End user iOS and Android mobile devices

Common peripherals such as printers

Complete technical administrative tasks such as:

Virus/malware removal

Add/remove/change virtual server resources

AD/365/application password resets

Work closely with client business unit managers and IT users to assess organizational IT requirements and training needs and develop strategies to implement and support hardware and software tools

Identify recurring issues and initiate problem tickets for them

Make recommendations for improvements of supported hardware and software

Engage vendors, 3rd parties, and client subject matter experts (SME) as needed during the troubleshooting process

Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients

Receive mentoring and feedback from peers and others

Where appropriate, escalate complicated issues to Tier 3 or other appropriate teams

Review Tickets with Team Lead

Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings

Create and update documentation when changes or occur, or when discoveries are made

Educate users on Process, Hardware, and Software

Attend monthly training & team meetings as required

Participate in the on-call rotation (1 week every 3-4 months)

Additional duties as required

Qualification

Microsoft 365Active DirectoryWindows ServerVirtualization technologiesTCP/IPDHCPDNSProblem solvingHighly organizedSelf-motivatedDetail oriented

Required

2+ years relevant technical experience is required OR 6 months experience in Service Technician I or II roles at VC3

Good problem solving and decision-making skills; ability to understand and analyze complex issues

Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality

At least 2 years relevant IT experience fully supporting and building customer environments

At least 2 years' experience managing & working with the following technologies: Windows Server, Microsoft/Office 365, Active Directory, GPOs, Virus and Security, TCP/IP, DHCP, DNS

At least 2 years' experience with virtualization technologies: Hyper-V, VMWare

KPI goals consistently met in Service Technician I or II roles