Southeast Orthopedic Specialists · 4 days ago
Front Office Representative
Fleming Island, FL
Full-time
Onsite
Entry Level
1+ years expSoutheast Orthopedic Specialists is the largest private orthopedic practice in Northeast Florida, dedicated to providing five-star care to patients. They are seeking a Full-Time Ancillary Front Office Representative who will manage reception, scheduling, insurance, and payments, ensuring a seamless visit for patients.
Health Care
Responsibilities
Greet patients promptly, check them in through the scheduling system, and notify providers of arrivals
Collect and verify patient demographics, insurance details, authorizations, and required paperwork
Process co-pays, co-insurance, past-due balances, and establish payment plans as needed
Accurately complete insurance verifications, explain billing/coverage to patients, and escalate complex cases
Schedule follow-ups and confirm referral/authorization requirements
Scan and maintain updated patient documentation in the EMR system
Balance and close cash drawer daily while maintaining financial accuracy
Communicate wait times or delays to patients in a professional, empathetic manner
Maintain confidentiality, professionalism, and adherence to HIPAA always
Keep the front office organized, clean, and compliant with standard operating procedures
Qualification
Required
High school diploma/GED required
Minimum 1 year of patient registration or medical office experience
Strong customer service skills with the ability to de-escalate frustrated patients
Effective communicator with physicians, staff, patients, and families
Maintain confidentiality, professionalism, and adherence to HIPAA always
Preferred
Advanced education a plus
Knowledge of insurance rules/regulations, medical terminology, and HIPAA guidelines a plus
Proficient with Windows-based computer systems and scheduling software a plus
Bilingual (English/Spanish) a plus
Prior cash-handling experience a plus
Benefits
Competitive health & welfare benefits+ HSA
Monthly stipend for extra coverage
401(k) with company match
24/7 Employee Assistance Program
PTO, paid holidays, AND appreciation events & more
Company
Southeast Orthopedic Specialists
Southeast Orthopedic Specialists is a medical practice company that provides bones, muscles, and joint treatment in Jacksonville.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Amanda Hartley, PHR SHRM-CP, OHCC, O-CHCP
Chief Compliance Officer/ Director of Human Resources
Company data provided by crunchbase