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The Liberty Company Insurance Brokers, LLC · 11 hours ago

Customer Service Representative

Gainesville, FL

Full-time

Onsite

Mid Level

3+ years exp

The Liberty Company Insurance Brokers is an award-winning company known for its positive and collaborative culture. They are seeking a Personal Lines Customer Service Representative responsible for handling servicing tasks for existing accounts and quoting tasks for new accounts, ensuring a high level of customer service.

Commercial InsuranceEmployee BenefitsFinancial ServicesInsuranceRisk Management

Growth Opportunities

Responsibilities

Bind coverage with required documents/forms and payments

Manage all activities and workload in agency management system (Applied Epic)

Review policies for accuracy

Communicate regularly and directly with clients and underwriters

Send out forms to clients that need to be reviewed and then collect payment

Assist clients with requests for Evidence of Insurance

Handle claim calls from clients, and then report claims to the appropriate carrier

Follow up with clients and adjusters during claims process

Answer incoming calls from clients with general policy questions

Process payments from clients

Assist with quoting activities

Qualification

440 CSR Insurance licensePersonal Insurance experienceApplied EpicMicrosoft OfficeMulti-taskingProfessional demeanorFriendly attitudeCommunication skillsOrganization skills

Required

MUST have a 440 CSR Insurance license within the State of Florida

MUST have a minimum of 3 years' experience specifically working in Personal Insurance, preferably in an Independent Insurance Agency

Outstanding verbal and written communication skills

Experience using programs within Microsoft Office

Strong organization skills

Professional demeanor and appearance

Friendly and out-going

Significant ability to multi-task detailed and complex work

Strong tendency to always exceed others' expectations

Benefits

Competitive salary

Generous benefit package

PTO

Holiday pay

Employee wellness and stress relief programs

Paid training

Continued education support

Company sponsored stress management programs/activities

Company

The Liberty Company Insurance Brokers, LLC

The Liberty Company Insurance Brokers is an independently owned insurance broker handling the commercial, personal and employee benefits insurance needs of businesses, non-profits, and individuals for more than 35 years.

Founded in 1987

Woodland Hills, California, USA

501-1000 employees