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SoGal Ventures · 15 hours ago

Head of AI Engagement Management

Stanford, CA

Full-time

Hybrid

Director/Executive

$200K/yr - $270K/yr

8+ years exp

SoGal Ventures is on a mission to enable top talent around the world to participate in the development of cutting-edge AI models. The Head of AI Engagement Management will be responsible for building and leading the function that manages customer relationships and ensures long-term success across strategic AI accounts.

ConsumerEnterprise SoftwareGeneration ZHealth CareSustainabilityWellness

H1B Sponsor Likely

Responsibilities

Build and Lead the Engagement Management Function

Define the operating model, charter, and workflows for EM

Establish segmentation (Tier 1 vs Tier 2 accounts, verticals, pods) and scalable playbooks for engagement planning, QBRs, renewals, and expansion

Set and track core metrics: retention, expansion, account health, NPS/CSAT, and referenceability

Serve as the connective tissue between Sales, Delivery, and Product to ensure a unified customer experience

Hire, Develop, and Lead the EM Team

Recruit, onboard, and coach EMs

Define expectations, leveling standards, and performance rhythms

Build a culture of high ownership, technical curiosity, and disciplined execution

Direct Ownership of Strategic Accounts (Player-Coach)

Serve as primary point of contact for 1–2 flagship AI lab/model-builder accounts

Build multi-threaded relationships across researchers, PMs/TPMs, vendor ops, and procurement

Map complex org structures, identify champions, and uncover expansion opportunities

Solution Design, Scoping & Commercial Strategy

Partner with Product, Delivery, and Engineering to design solutions for data labeling, evaluation, RLHF, red-teaming, and emerging workflows

Ensure strong requirements gathering, alignment on success metrics, and clear translation into operational workflows

Maintain standards for scoping, SLAs, quotes, and margins

Translate research-driven technical requirements into clear, implementable workflows with Delivery and Product

Account Health, Renewals & Expansion

Maintain living account plans outlining use cases, risks, and growth opportunities

Implement renewal processes across timing, stakeholder alignment, and messaging

Build early-warning systems for churn and coordinate cross-functional mitigation plans

Cross-Functional Leadership

Partner with Sales on new-logo vs. expansion ownership and seamless handoffs

Work closely with Delivery to ensure EMs and DDLs show up as a unified team

Collaborate with Product/R&D to bring structured customer insights into roadmap planning and ensure EM fluency on upcoming capabilities

Qualification

Customer-facing rolesManaging complex accountsML/data workflowsSolution designRelationship managementLeading teamsDecisivenessComfort in changeTechnical fluencyCommunicationHigh ownership

Required

8+ years in customer-facing roles with technical buyers (Engagement Management, Strategic Accounts, CS, GM, or product-minded ML/data roles)

3+ years leading teams, including hiring, coaching, and performance management

Experience managing complex, multi-stakeholder accounts (AI labs, model builders, or R&D-heavy orgs preferred)

Strong understanding of ML/data workflows (data labeling, evaluation, RLHF, red-teaming, or adjacent)

Demonstrated ability to: Lead solution design and scoping with Delivery/Ops

Own or co-own renewals, expansions, and margins

Navigate procurement/vendor ops in enterprise settings

Excellent communication across researchers, PMs, executives, and procurement

High ownership, decisiveness, and comfort in rapidly changing environments

Relationship-management skillset suited for long-term, high-trust accounts

Preferred

STEM background or strong technical fluency (CS, Engineering, Stats, ML, Economics)

Experience at an AI data provider, ML infra platform, or developer tools company

Existing relationships within the AI/ML ecosystem

Experience working in R&D-driven organizations

Benefits

Offers Equity

Company

SoGal Ventures

SoGal is the first institutional VC for a future of living, working, and staying healthy created by and for the rest of us.

Founded in 2017

New York, New York, USA

2-10 employees

http://sogalventures.com/

H1B Sponsorship

SoGal Ventures has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (1)