Workday · 13 hours ago
Principal, Strategic Customer Engagement - AI
USA.NY.Home Office NY Metro Tri-State
Full-time
Hybrid
Senior Level, Lead/Staff
7+ years expWorkday is a Fortune 500 company and a leading AI platform for managing people, money, and agents. The Strategic Customer Engagement Manager – AI will drive growth across Workday's AI solutions, guiding enterprise AI opportunities and engaging with C-level executives to transform their enterprises through AI-powered solutions.
Artificial Intelligence (AI)Cloud ComputingEnterprise SoftwareHuman ResourcesSaaSSoftware
Responsibilities
Lead strategic AI engagements and serve as the architect of the joint AI roadmap with senior customer stakeholders
Partner with sales and account teams to drive AI opportunities through evaluation and decision phases in the sales process
Shape and scale how Workday shows up in the AI market: what we say, where we play, and how we prove value
Maintain and deepen relationships with account teams, customers, and channel partners to connect their challenges with the Workday AI product suite
Lead executive-level AI conversations to help customers define an AI vision, roadmap, and operating model grounded in Workday’s capabilities; facilitate executive workshops, advisory sessions, and briefings to align on AI strategy and secure buy-in across the C-suite and functional leaders
Act as a consultative advisor, diving deep into a customer’s business to diagnose problems and position Workday’s AI solutions to unlock value; translate customer priorities (e.g., revenue growth, cost optimization, productivity, employee experience) into concrete AI use cases and value hypotheses
Serve as a Workday AI solutions expert, clearly articulating how our AI products, agents, and platform capabilities solve real problems and deliver business outcomes
Maintain deep, current expertise on the AI market—including LLMs, generative AI, copilots, agents, deployment approaches, and competitive dynamics—and use this to sharpen how we position Workday AI
Execute AI GTM programs and plays that can be scaled across regions, segments, and industries
Collaborate closely with internal stakeholders across Product, Sales, Engineering, Marketing, and Strategy to ensure our offerings address the evolving challenges of leading global enterprises
Provide structured, customer-backed feedback on needs, competitive dynamics, and emerging use cases, acting as a connector between field and product teams so learnings from pilots and lighthouse customers inform how we build and position Workday AI
Maintain accurate and timely customer/prospect, pipeline, and service forecast data in alignment with Workday standards
Contribute to developing and refining field-ready assets (narratives, pitch materials, case studies, playbooks, talk tracks) to support Sales, Solution Consulting, and Customer Success
Contribute to thought leadership efforts (e.g., blogs, events, webinars, customer forums) to strengthen Workday’s voice in the AI market
Qualification
Required
7+ years in relevant roles (e.g., AI Sales, AI Product Strategy, AI Sales Strategy, Customer Strategy, Management Consulting, or similar customer‑facing strategic roles)
Demonstrated experience leading executive‑level conversations, public speaking, and producing strategic content (presentations, narratives, or thought leadership)
Experience in or with regulated industries; HR technology experience strongly preferred
Strong background in sales strategy, AI‑related sales or GTM strategy, or similar roles focused on technology or AI‑driven solutions
Proven ability to map AI capabilities to business value (e.g., revenue growth, cost savings, experience improvements, operational efficiencies) and to build compelling business cases
Solid technical understanding of AI concepts (LLMs, generative AI, data platforms, ML, copilots/agents) sufficient to partner credibly with product and engineering in a senior, business‑facing capacity
Deep understanding of the end‑to‑end customer lifecycle (Sales, Deployment, Post‑Go‑Live / Adoption / Expansion)
Experience working in entrepreneurial or high‑growth environments and with global, cross‑functional teams
Strong executive presence with the ability to influence and align senior stakeholders, both externally with customers and internally
Preferred
Experience working with Fortune 500 or large enterprise clients
Deep understanding of the AI market, including copilots, agents, ML, and LLMs, with demonstrated curiosity and a willingness to continuously learn new AI solutions
Proficiency with Workday (or similar HCM/ERP platforms), including experience with intelligent features such as agents, copilots, or AI‑powered workflows
Passion for revenue impact, commercialization, and scaling customer adoption
Strong program and project management skills; able to self‑manage, prioritize, and deliver complex cross‑functional initiatives end‑to‑end
Excellent written and verbal communication skills, including the ability to simplify complex AI concepts into clear, business‑oriented narratives
Interest in AI and the future of work, including emerging trends in talent, productivity, and organizational design
BA / BS / BE degree or higher
Benefits
Workday Bonus Plan
Annual refresh stock grants
Company
Workday
Workday provides SaaS-based enterprise solutions for a company's human resources and financial management activities.
10001+ employees
H1B Sponsorship
Workday has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (331)
2024 (388)
2023 (262)
2022 (503)
2021 (290)
2020 (229)
Funding
Current Stage
Public CompanyTotal Funding
$2.23BKey Investors
Elliott Management Corp.New Enterprise AssociatesGreylock
2025-09-16Post Ipo Equity· $2B
2012-10-12IPO
2011-10-24Series F· $85M
Leadership Team
Aneel Bhusri
CEO and Co-Founder
Peter Bailis
Chief Technology Officer
Recent News
2026-01-16
2026-01-16
Small Business Trends
2026-01-16
Company data provided by crunchbase