Leica Geosystems part of Hexagon · 4 hours ago
Central Support Specialist - Scanning & Reality Capture
United States
Full-time
Remote
New Grad, Entry Level
$76K/yr - $83K/yrLeica Geosystems, part of Hexagon, is a leader in developing technologies for Reality Capture, surveying, and measurement. They are seeking a Central Customer Support Specialist to assist customers with technical problems related to their products and services, ensuring high-quality customer support during sales and after-sales procedures.
CRMInformation TechnologyManufacturingService IndustrySocial ImpactSoftware
Responsibilities
Answer inbound calls and emails from dealers and customers and troubleshoot technical issues with Leica Reality Capture products
Identify customers’ needs, clarify information, research issue in the CRM and provide solutions
Guide customers to available digital documentation to resolve customers technical issues
Reset my World and Cyclone Cloud account passwords and unlock accounts
Detailed documentation of call conversations in our CRM database
Identify and prioritize documentation needs to supplement existing knowledgebase articles
Field calls and assign reality capture issues to 2nd Level Support when needed
Qualification
Required
Experience with Leica Reality Capture products
Strong verbal and written communication skills
Ability to set priorities and manage time effectively
Meet personal/team qualitative and quantitative targets
Manage frequent inbound and outbound calls in a timely manner
Knowledge of computer software and office systems
Dedication to customer satisfaction
Energetic, self-motivated, and able to prioritize workload
Ability to multitask and strong time management and organizational skills
Ability to work in established team environment
Bachelor's or associate degree
Preferred
Additional geospatial positioning experience with Leica Survey or construction products
Previous experience in a customer support role
Familiarity with CRM systems and practices
Benefits
Annual bonus
Company
Leica Geosystems part of Hexagon
Leica Geosystems creates complete solutions for professionals across the planet.
Founded in 1987
1001-5000 employees
H1B Sponsorship
Leica Geosystems part of Hexagon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (5)
2022 (3)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Matt Beard
Senior Global Project Manager, PMO
Recent News
2025-07-16
Google Patent
2025-05-06
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