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SCRAM Systems · 6 hours ago

Inside Sales Representative (Remote) 02.16.26

United States

Full-time

Remote

Entry Level

1+ years exp

SCRAM Systems is a leading provider of alcohol and location monitoring solutions. As an Inside Sales Representative, you will engage with customers, guiding them through the sales process and helping them select appropriate safety devices while aiming to meet performance metrics and enhance customer experiences.

ConsultingElectronicsPublic SafetySoftware

Responsibilities

Engage with inbound callers to understand their needs and recommend the right safety device solution

Guide each customer through the enrollment and installation process with confidence and empathy

Follow up with interested customers to finalize appointments and increase close rates

Maintain accurate records of calls, follow-ups, and outcomes using our CRM tools

Meet and exceed key performance metrics that reward quality conversations, conversion rates, and professionalism

Create a positive customer experience that builds trust and drives repeat business

Explain benefits of brand to customers to ensure client enrollment, help customers stay in compliance with state requirements

Other duties as assigned

Qualification

Telephone sales techniquesCRM tools proficiencyMicrosoft OfficeBilingualEmpathyActive listeningGoal-orientedAdaptability

Required

High School Diploma or GED

Minimum 1 year(s) experience in Sales or Collections

Minimum 1 year CC experience (prefer in a sales role)

Demonstrate successful telephone sales techniques specifically with building rapport, overcoming objections, matching features, and benefits to client needs, and acting on buying signals

Excellent oral/written communication and interpersonal skills, including active and empathetic listening

Ability to work efficiently and effectively in a multi-task high call volume environment

Self-starter driven by goal-oriented results

Knowledge and practice with metrics-based accountability

Eager to learn and open to professional development

Proficient in Microsoft Office: Word, Teams, Outlook, Excel

Must have ability to incorporate developmental feedback from management

Must have the ability to quickly Adapt to change

Employee is required to provide equipment that meets company specifications (computer, headset, and internet). Employees must be available to provide personal computer & headset to work from home (that meets company required specs)

Ability to work efficiently and effectively in an at home quiet, uninterrupted space in a multi-task high call volume environment

Preferred

Bilingual is a plus

Benefits

401(k): We offer a 401(k)-retirement savings plan to help you plan for your future financial security.

401(k) Matching: SCRAM provides a 100% match for the first 3% contributed and another 50% match for the next 2% contributed, amplifying your savings potential.

Health Insurance: We provide comprehensive health insurance coverage to safeguard your health and that of your family.

Dental Insurance: Our dental insurance plan ensures access to quality dental care for you and your dependents.

Vision Insurance: Take care of your vision health with our vision insurance coverage.

Health Savings Account (HSA): Our HSA option allows you to save pre-tax dollars for medical expenses, providing flexibility and savings opportunities. We strongly value saving for your wellness, so the company provides an employer contribution towards your HSA annually.

Flexible Spending Account (FSA): With our FSA, you can set aside pre-tax dollars to cover eligible medical expenses not covered by your health insurance plan. You can also save pre-tax dollars to help cover the cost of child care with our Dependent Care FSA.

Disability Insurance: We offer company paid short and long term disability insurance to provide financial protection in the event of injury or illness that prevents you from working.

Life Insurance: Ensure the financial security of your loved ones with our company paid life insurance coverage at 1.5x your annual salary. Want more coverage – supplemental life is also available.

Paid Time Off: We understand the importance of work-life balance. That's why we provide generous paid time off, allowing you to recharge and enjoy life outside of work.

Paid Sick Time: Your health matters to us. We offer paid sick time to support you during times of illness.

Employee Assistance Program (EAP): Our EAP offers free confidential counseling and support services to help you navigate personal or professional challenges.

Referral Program: We believe in the power of teamwork and collaboration. Our referral program rewards you for referring talented individuals to join our team.

Tuition Reimbursement Program: We support the professional growth of all employees, but understand that going back to school is expensive. We offer tuition reimbursement up to the IRS limit annually to help our employees flourish.