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University of St. Augustine for Health Sciences · 21 hours ago

Manager, Student Records and Registration

Dallas, TX

Full-time

Onsite

Mid, Senior Level

$68K/yr - $96K/yr

5+ years exp

The University of St. Augustine for Health Sciences is dedicated to developing professional health care practitioners through innovative education. The Manager, Student Records and Registration, will oversee admissions and registration functions, ensuring accurate student records and compliance with regulations while collaborating with various teams to enhance the admissions experience.

Higher Education

Responsibilities

Manage the daily functions of the admissions records and clearing process

Ensure admitted students have completed and submitted all required documents prior to term start and records are created and maintained timely and accurately

Work collaboratively with the admissions and compliance teams to prepare and update enrollment agreements for readmitted and reinstated students

Screen, verify, and evaluate data on admissions applications and transcript materials, maintaining all files and record systems

Routinely conduct audits to ensure consistency with all applicable admissions policies and procedures

Prepare and disseminate regular reports on team performance to include visibility of application processing and admissions decision making

Understand and manage compliance of FERPA and all other applicable laws and regulations

Lead the development and maintenance of the appropriate systems to facilitate team effectiveness, including DocuSign, Salesforce, Jenzabar, Blackboard, OnBase and other systems used by the teams

Recommend updates of all official correspondence to students regarding admissions and registration and transfer of credit for review

Coach, mentor, and assist with the training and development of staff

Assist with identification of personnel to include interviewing, hiring and onboarding of new staff members

Conduct analysis and prepare reports, summarizing information on staff and incoming students

Assist with the development and implementation of policies and procedures

Collaborate with Admissions and other teams to achieve business objectives while meeting students’ needs in support of their degree progression including campus and term start selection

Manage the readmission process to include student communication, validation of eligibility, status changes and routing, and distribution of success plans and enrollment documents

Monitor the various transcript delivery services and ensure transcripts are reviewed and processed timely

Monitor and maintain Curriculog and Acalog, as well as the process to create, modify and approve curricular and catalog changes

Manage and respond to inquiries from students and staff/academics through Zendesk

Respond to academic inquiries regarding SAP, programmatic changes, student status and other registrar and admission-related policies and processes

Regularly review, develop and revise department policies and procedures

Manage metrics to measure staff skills, productivity, and services

Collaborate and maintain service contracts with third party vendors

Create and maintain the academic calendar for internal and external use

Back up office staff to ensure successful completion of deliverables

Oversee supervision of personnel, including work allocation, training, and problem resolution; evaluate performance and make recommendations for personnel actions; motivate employees to achieve peak productivity and performance

Other related responsibilities as assigned

Qualification

Master's degreeUniversity registrar experienceManagerial experienceSalesforce proficiencyJenzabar proficiencyOnBase proficiencyCustomer service skillsAnalytical skillsResilienceTrust buildingInnovationCommunication skillsCollaborationResults-driven

Required

Master's degree required

Minimum of 5 years of university registrar or admissions experience, specifically in record keeping, records security, academic progression, admission and readmission requirements, policy planning and operations

At least 2 years of managerial experience

Strong customer service/student service skills in a fast-paced, changing environment required

Excellent oral and written communication skills and analytical skills are essential

Proficiency in systems and reporting, specifically Salesforce or other CRMs, Jenzabar or other SISs and OnBase or other document retention systems