Children's Hospital of Philadelphia · 1 day ago
Practice Manager - Outpatient Behavioral Health
Philadelphia, PA
Full-time
Onsite
Senior Level, Lead/Staff
$99K/yr - $126K/yr
8+ years expChildren’s Hospital of Philadelphia (CHOP) offers countless ways to change lives, and they are seeking a Practice Manager for their Outpatient Behavioral Health Division. This role is responsible for overseeing the day-to-day operations of the clinic, managing clinical and non-clinical staff, and participating in various projects and initiatives to optimize divisional operations.
Child CareHealth CareHospitalMedicalNon Profit
Responsibilities
Data Collection, organization, report generation, and distribution of data, which could include some of the following types of data: Financial, Clinical Productivity, Research Productivity, Quality Improvement, Operational Metrics, University Academic Data and Other HR (CHOP and University) data, as needed
Data analysis and data visualization with summary interpretation, along with detailed interpretation and some independent action planning
An independent presentation could be to both internal and external audiences
Supervisory authority is over employees in multiple disciplines/roles, and could have subordinates with supervisory duties
For the given functional area, it is directly responsible for hiring, firing, performance appraisals, and equity pay reviews
Recruits, onboards, orients, and ensures ongoing compliance for Divisional/Programmatic staff
Handles onboarding and orienting providers to the Division/Program
High sense of autonomy and trusted partner of the AD and/or Division Chief to act and implement on employee administrative management issues
Expanding supervision and oversight of divisional employees, including coaching and mentoring, and responsibility for multiple disciplines, managed through subordinate supervisors/leads or specialized individual contributors
Handles employee relations issues with input from AD, Medical Director, and/or Division Chief, independent formal coaching and mentoring of staff, medium to high level of supervisory expertise
Supervisory role includes both faculty and staff on CHOP and University payroll and understanding of the requirements of both payrolls and benefits plans
Ensuring that access is optimized through participation in or oversight of clinic schedules - Qgenda, Templates, Fill Rates, etc
Participation in and/or oversight for space planning and implementation
Participation in design, implementation, and/or monitoring of divisional operating plan and/or strategic plan - work on specific initiatives or plan overall
Handling and addressing individual patient concerns and needs, and identifying broader systemic solutions
Participation in or leading of divisional improvement work - focused on quality, safety, operations, or experience
Participation in enterprise work to improve patient, family, provider, and staff experience
Participation in or management of operational metrics for faculty and staff, including focused and ongoing professional evaluation processes
Participation in work related to regulatory requirements (ex. Joint Commission) and emergency preparedness
Helping to ensure compliance with processes to support employee and patient safety (ex. pandemic protocols)
Participation in design, improvement, or oversight of clinical operations, patient flow, and care model
Serve as "air traffic controller" for clinic operations issues
Oversee program development and marketing goals
Coordinates Divisional/ Programmatic logistical tasks (i.e., conferences, contact lists)
Takes direction from the Administrator and clinical leadership to implement identified objectives
Coordinates internal (i.e., intranet, @CHOP) communication and operational strategies under direction from supervisors
Oversees clinic scheduling (including for multi-d programs)
Reviews results of relevant surveys (i.e., patient satisfaction, employee engagement) and other operational data and synthesizes information to present on a regular basis
Analyze trends and make recommendations to the administrator and clinical leadership to further grow or improve the programs within the Division
Owner of all internal and external communication methods (@CHOP, intranet, PR/ external website) for the program/ Division
Manages Program Coordinator/Manager staff within the Division and partners with the leadership team to set direction for the program
Implements recommendations or reports on improvements in divisional/ programmatic processes
High level of autonomy and trusted partners of clinical and administrative leadership in growing and improving program success
Leads efforts with Marketing/PR/Web, etc
Qualification
Required
Bachelor's Degree - Required
At least eight (8) years of related healthcare administration or operations experience - Required
At least five (5) years of leadership, management, or supervisory experience - Required
Advanced proficiency with office software (Microsoft Office), including spreadsheet software (Excel) (Required proficiency)
Advanced proficiency with budget management (Required proficiency)
Advanced proficiency with program development (Required proficiency)
Advanced proficiency with QI tools/approaches (Required proficiency)
Excellent verbal and written communication skills (Required proficiency)
Excellent interpersonal skills (Required proficiency)
Excellent leadership skills (Required proficiency)
Ability to work independently with minimal supervision (Required proficiency)
Ability to analyze, plan, and implement new ideas (Required proficiency)
Ability to collaborate with stakeholders at all levels (Required proficiency)
Preferred
Master's Degree in business, health administration, or related field - Preferred
At least ten (10) years of related healthcare administration or operations experience - Preferred
At least seven (7) years of leadership, management, or supervisory experience - Preferred
Benefits
This job is eligible for an incentive program.
At CHOP, we are committed to fair and transparent pay practices.
Company
Children's Hospital of Philadelphia
Since its start in 1855 as the nation's first hospital devoted exclusively to caring for children, The Children's Hospital of Philadelphia has been the birthplace for many dramatic firsts in pediatric medicine.
10001+ employees
H1B Sponsorship
Children's Hospital of Philadelphia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (175)
2024 (170)
2023 (140)
2022 (115)
2021 (70)
2020 (53)
Funding
Current Stage
Late StageTotal Funding
$33.35MKey Investors
UnitedHealthcare Community PlanNational Cancer InstituteBill & Melinda Gates Foundation
2025-12-10Grant· $1.7M
2025-09-29Grant· $1M
2025-06-18Grant· $1M
Leadership Team
Ron Keren
Senior Vice President and Chief Medical Officer
Adam Resnick
Director of the Center for Data Driven Discovery in Biomedicine (D3b)
Recent News
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