Cox Enterprises · 2 weeks ago
Account Operations Outside Specialist II (Manheim)
Fredericksburg VA
Full-time
Onsite
Entry Level
$24.09/hr - $36.11/hr
1+ years expCox Automotive is a leading company in the vehicle operations domain, and they are seeking an Account Operations Outside Specialist II. The role involves performing clerical and administrative duties related to vehicle recon fulfillment, managing customer expectations, and ensuring timely communication throughout the reconditioning process.
AdvertisingBroadcastingDigital MediaTelecommunications
No H1B
Responsibilities
Perform various clerical and administrative duties relating to vehicle recon fulfillment
Receive in bound vehicle and registration information from customers requesting reconditioning services for their units
Perform data entry and verify customer vehicle information is accurately recorded in the system and that vehicles are properly tagged with a work order
Evaluate reconditioning needs and provide timely and accurate quotes
Perform walk around of the units and evaluate cosmetic reconditioning needed
Estimate cost for cosmetic repairs and discuss with customer to gain approval. Record the outcome in the appropriate tools
Coordinate with the reconditioning shop areas for vehicle repairs and post charges to appropriate account in a timely manner
Create and maintain charges associated with reconditioning fees related to these accounts
Perform a check for recalls on all units and note the results in the appropriate tool
Work with P&P and Accounting staff to ensure payment for billings or accounts receivable are received timely and posted as well as contact customers for reconciliation of discrepancies, when required
Build deep service relationships with customers
Manage customer’s expectations of recon fulfillment activities through proactive communications
Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems
Be knowledgeable of customer account agreements, vehicle files, verification of title information, records of the completion of reconditioning work, and other required information
Enter all pertinent information into AS400 and other tools for approved work requested by customer
Utilize the AS400/VCF systems to monitor and track vehicle repairs
Communicate and schedule repairs/enhancements with Recon Shop management
Monitor vehicle through reconditioning fulfillment process to ensure timeline commitment is met
Review completed work ensuring customer quality standards are achieved and/or exceeded
Soft sell additional services to dealers upon delivery of existing work
Follow up with customer to confirm completion and satisfaction
Work with finance/local management to ensure customers are charged and A/R is timely collected
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence
Perform other duties as assigned by management
Qualification
Required
High School Diploma or equivalent
Ability to drive vehicles with standard and automatic transmission
Basic computer skills required
Regularly required to stand, walk, reach, talk and hear
Frequently required to stoop, kneel, crouch, bend, squat and climb
Ability to lift 1-15 pounds
Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus
Regularly required to stand, walk, reach, talk and hear
Frequently required to stoop, kneel, crouch, bend, squat, and climb
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship
Preferred
1 – 3 years of auction and/or vehicle registration experience preferred
Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
Company
Cox Enterprises
Cox Enterprises is a communications, media, and automotive services company.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$1.7M2014-12-15Grant· $1.7M
Leadership Team
Alexander Taylor
Chairman and Chief Executive Officer
Patrick O'Boyle
Senior Vice President of Corporate Development
Recent News
2026-01-07
Dayton Daily News
2025-12-11
Company data provided by crunchbase