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USAA · 1 day ago

Business Process Owner Lead - 3rd Party Injury

Tampa Campus

Full-time

Hybrid

Senior Level, Lead/Staff

$114K/yr - $205K/yr

8+ years exp

USAA is dedicated to empowering its members to achieve financial security through exceptional service and trusted advice. The Business Process Owner Lead will oversee complex business processes, ensuring alignment with organizational strategy, and drive improvements in business performance through effective process management and innovation.

BankingFinancial ServicesInsuranceVenture Capital

No H1B

Responsibilities

Develops business process deliverable program plans that align customer, business deliverable and enterprise strategy

Ensures alignment with customer and appropriate roadmap(s)

Applies and maintains expert knowledge of the business and manages ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance

Serves as strategic advisor bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution

Guides and influences process re-engineering and technology implementation to enable process redesign and innovation

Leads the overall management of process performance by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements

Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks as it pertains to owned processes as it pertains to owned processes

Collects and consolidates demand and identifies opportunities by business portfolio, vertically within the business unit and/or horizontally across the enterprise

Reviews, advises, and develops communication plans for customers and internal stakeholders and ensures communications are in alignment with overall strategy

Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies

Utilizes data and analytics to deliver insight into customer and business process performance and shares best practices with overall team

Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts

Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives

Provides mentorship and guidance support for team and applicable business partners

Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Qualification

Business Process ManagementProcess MappingModelingProcess ImprovementRisk ManagementData AnalysisChange ManagementCommunication SkillsMentorshipProblem Solving

Required

Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization

Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies

Experience in implementing and sustaining change/improvements (change champion)

Extensive hands-on experience with Process Mapping and Modeling and creating and validating process documentation

Extensive experience in the application of process management standards and policies, and comprehensive knowledge of applicable regulations and risk management practices

Demonstrated experience with Lean, Business Process Management, or similar methodology

Demonstrated experience with utilizing various systems to collect and analyze data