Teal Communications, Inc. · 9 hours ago
IT Services Specialist (Part-Time)
Kirkland, WA
Part-time
Hybrid
New Grad, Entry Level
$32/hr - $37/hrTeal Communications, Inc. is a software company that offers a cloud-native Network Orchestration Service. They are seeking a part-time IT Services Specialist to provide hands-on technical support and ensure reliable and efficient IT operations for their workforce.
Information TechnologyInternet of ThingsMobileNetwork SecuritySoftwareTelecommunications
Responsibilities
Provide hands-on and remote technical support to internal employees, serving as a first point of contact for IT issues and service requests
Support day-to-day IT operations including laptops, mobile devices, printers, conference room technology, network-connected equipment, and building access systems
Administer user accounts, permissions, and access controls across company systems, including employee onboarding and offboarding
Troubleshoot and resolve hardware, software, and connectivity issues across Windows and macOS environments
Identify, escalate, and assist in responding to phishing attempts, malware, and other security-related incidents in accordance with company procedures
Maintain accurate documentation of IT incidents, service requests, asset inventory, and resolutions
Contribute to the development, enhancement, and maintenance of IT policies, standard operating procedures (SOPs), incident response, and escalation processes
Assist with continuous improvement initiatives, including researching, testing, and recommending tools or process enhancements that improve employee experience and security posture
Qualification
Required
Provide hands-on and remote technical support to internal employees, serving as a first point of contact for IT issues and service requests
Support day-to-day IT operations including laptops, mobile devices, printers, conference room technology, network-connected equipment, and building access systems
Administer user accounts, permissions, and access controls across company systems, including employee onboarding and offboarding
Troubleshoot and resolve hardware, software, and connectivity issues across Windows and macOS environments
Identify, escalate, and assist in responding to phishing attempts, malware, and other security-related incidents in accordance with company procedures
Maintain accurate documentation of IT incidents, service requests, asset inventory, and resolutions
Contribute to the development, enhancement, and maintenance of IT policies, standard operating procedures (SOPs), incident response, and escalation processes
Assist with continuous improvement initiatives, including researching, testing, and recommending tools or process enhancements that improve employee experience and security posture
Preferred
Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent practical experience)
Working knowledge of Windows and MacOS operating systems
Experience supporting Microsoft Office 365, including Teams and SharePoint
Strong troubleshooting and problem-solving skills with the ability to identify root causes and communicate solutions clearly
Customer-service mindset with the ability to support both technical and non-technical users
Basic understanding of IT security best practices, access controls, and device management
Ability to document processes and follow established procedures consistently
Ability to work independently, manage priorities, and coordinate support activities with minimal disruption to business operations
Company
Teal Communications, Inc.
TEAL’s Network Orchestration Service (NOS) and patented, GSMA certified eSIM technology connects any compatible device onto any data network worldwide.
Founded in 2018
51-200 employees
H1B Sponsorship
Teal Communications, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (1)
Funding
Current Stage
Growth StageTotal Funding
$22.9MKey Investors
StageDotO
2022-03-29Series A· $10.8M
2021-04-21Series A· $9.1M
2018-06-11Seed· $3M
Leadership Team
Robby Hamblet
CEO
Recent News
Company data provided by crunchbase