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Northwestern Mutual · 13 hours ago

Assistant Director - Tailored Advisor Support

Milwaukee, WI Corporate

Full-time

Hybrid

Senior Level, Lead/Staff

$104K/yr - $222K/yr

Northwestern Mutual is a leading financial services company, and they are seeking an Assistant Director – Tailored Advisor Support. This role involves overseeing operations and strategy within the Supervision division and enhancing the TAS program to deliver exceptional service to top firms.

AdviceConsultingEmployee BenefitsFinanceFinancial ServicesInsuranceLife InsuranceWealth Management

Responsibilities

Manage and optimize day-to-day operations within the TAS program, ensuring high standards of service delivery and operational efficiency

Develop and implement strategies to evolve and expand the TAS program, providing proactive consulting services and enhancing the white glove experience for field firms

Establish and maintain strong relationships with top firms to understand their unique needs and align TAS offerings to provide tailored support

Identify opportunities to expand TAS capacity, including proactive consulting, customized training, pre-submission reviews, and reduction of NIGO occurrences

Evaluate and implement strategies to align TAS with Advisory and Annuity Supervision, and other offerings, and serve as a testing ground for innovative supervision concepts

Lead, mentor, and develop a team of 6-10 FTEs, fostering a collaborative and high-performing work environment

Serve as the SME for Supervision, staying informed on field and field function developments and sharing insights to influence broader team operations

Analyze performance metrics, such as New Account escalation rates, to identify areas for improvement and ensure TAS maintains superior service levels

Collaborate with Performance teams, SAGE, and other stakeholders to share learnings and influence positive changes across the organization

Qualification

FINRA Series 7FINRA Series 24Operations managementStrategy developmentData analysisRelationship buildingLeadership skillsTalent developmentStrategic visionCommunication skillsProblem-solvingCross functional collaboration

Required

FINRA Series 7 and 24 Required

Proven experience in operations management, strategy development, and relationship building within the financial advisory sector or a related industry

Strong leadership skills with experience in managing and developing teams

Excellent communication and interpersonal skills, with the ability to build and maintain relationships with top advisory firms

Strategic thinking and problem-solving abilities, with a proactive approach to consulting and service delivery

Familiarity with supervision concepts within the advisory and annuity sectors

Ability to analyze data and metrics to drive performance improvements and operational efficiencies

Bachelor's degree in business, finance, or a related field