Apply on Employer Site

Corpay · 5 hours ago

Customer Service Specialist – Workforce

Lexington, KY

Full-time

Onsite

New Grad, Entry Level

Corpay is currently looking to hire a Customer Support Specialist within their Lodging Division, located in Lexington, KY. In this role, you will support multiple client accounts by handling inbound calls, emails, and text messages to book and manage hotel reservations while ensuring compliance with client-specific travel policies.

Financial ServicesFinTechPaymentsRisk Management

H1B Sponsor Likely

Responsibilities

Handling inbound phone calls, emails, and text messages from clients

Booking, modifying, and managing hotel reservations end-to-end

Applying and enforcing client-specific travel policies and rate caps

Researching hotel availability that meets client needs and policy guidelines

Communicating directly with hotels and clients to resolve booking issues

Navigating multiple systems simultaneously while maintaining call quality

Documenting reservation details and interactions accurately

Collaborating with team members via chat-based communication tools

Problem-solving booking challenges in real time while engaging customers

Qualification

Call center experienceMultitasking abilityCustomer service experienceMicrosoft Office proficiencyVerbal communication skillsHotel terminology familiarityOrganizational skillsProblem-solving skillsOutgoing communication style

Required

Prior call center experience in a computer-based, high-volume environment

Strong multitasking ability across multiple systems and screens

Proficiency with Microsoft Office tools and internal documentation platforms

Excellent verbal and written communication skills

Proven customer service experience with live client interaction

Preferred

Experience in hospitality, hotel reservations, or travel-related services

Familiarity with hotel terminology

Strong organizational and problem-solving skills

Outgoing, customer-focused communication style

Benefits

Medical, Dental & Vision benefits available the 1st month after hire

Automatic enrollment into our 401k plan (subject to eligibility requirements)

Virtual fitness classes offered company-wide

Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time

Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)

Philanthropic support with both local and national organizations

Fun culture with company-wide contests and prizes

Company

Corpay

Glassdoor2.4

Corpay provides online payment solutions.

Founded in 1992

New York, New York, USA

10001+ employees

https://payments.corpay.com

H1B Sponsorship

Corpay has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (36)

2024 (14)