Retell AI · 6 hours ago
Sales Engineer / Solutions Architect (PLG Full-Cycle)
San Francisco Bay Area
Full-time
Onsite
Mid, Senior Level
$190K/yr - $240K/yr
3+ years expRetell AI is reimagining the call center with cutting-edge voice AI, and they are seeking a Sales Engineer / Solutions Architect to ensure the technical success of their largest self-serve customers. This role involves pre-sale technical discovery, implementation, and post-sale expansion, partnering closely with Product, Engineering, and Telephony teams to optimize customer solutions and drive growth.
Artificial Intelligence (AI)AudioCall CenterGenerative AITelecommunications
Responsibilities
Own a portfolio of large self-serve accounts, building deep relationships with stakeholders to drive adoption strategies
Act as a Subject-Matter Expert on the Voice AI platform, conducting technical workshops and demos to prove value
Identify high-value use cases within customer accounts to set the stage for successful deployments
Serve as the primary technical advisor, guiding customers from pilot to production at scale
Diagnose integration challenges and optimize Voice AI configurations for maximum performance
Orchestrate solutions with Product/Engineer and Telephony experts to resolve complex implementation blockers
Identify expansion opportunities through usage analytics and strategic recommendations to drive ARR growth
Create internal playbooks and document best practices to scale customer success capabilities
Mentor junior members and translate customer feedback into feature requests for the product roadmap
Qualification
Required
3+ years in solutions engineering, technical account management, or customer-facing technical roles, with hands-on experience building or integrating software using APIs, cloud infrastructure, and modern developer tools
Demonstrated ability to unblock enterprise customers in fast-moving SaaS or AI environments, bringing urgency, empathy, and structure to high-stakes implementations
3+ years in sales engineering or technical sales roles, with a proven ability to drive adoption and expansion in PLG or self-serve-to-enterprise motions (e.g., Twilio, Dialogflow, Zoom, Gong)
Comfortable partnering closely with Product, Engineering, and Sales to translate customer needs into clear technical solutions and product roadmap inputs
Skilled at explaining complex technical concepts to non-technical stakeholders, using a consultative approach to build trust and influence decisions
Excited by voice AI and emerging technologies, with a track record of thriving in high-growth startups where ownership, ambiguity, and speed are part of the job
Deep familiarity with LLMs, conversational AI, and voice systems, with the ability to confidently demo and creatively apply Retell's platform to real customer use cases
Benefits
100% coverage for medical, dental, and vision insurance
$70/day DoorDash credit for unlimited breakfast, lunch, dinner, and snacks
$200/month wellness reimbursement (gym, fitness classes, etc.)
$300/month commuter reimbursement (gas, Caltrain, etc.)
$75/month phone bill reimbursement
$50/month internet reimbursement
Company
Retell AI
Retell AI is the AI voice platform that helps corporate call centers automate calls indistinguishable from human.
11-50 employees
H1B Sponsorship
Retell AI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
Funding
Current Stage
Early StageTotal Funding
$4.68MKey Investors
Alt CapitalY Combinator
2024-04-03Seed· $4.55M
2023-11-01Pre Seed· $0.12M
Leadership Team
Evie Wang
Co-Founder
Recent News
2025-12-17
Company data provided by crunchbase