World Wide Technology · 2 hours ago
Sr. Program Manager - Digital Customer Experience
Maryland Heights, MO
Full-time
Hybrid
Senior Level
$98K/yr - $122K/yr
7+ years expWorld Wide Technology is a global technology solutions provider leading the AI and Digital Revolution. They are seeking a highly organized and proactive Senior Program Manager to orchestrate and communicate progress across multiple work-stream digital programs, facilitating decision-making and maintaining program-wide status.
HardwareNetwork HardwareSoftware
Responsibilities
Tracks progress across multiple work streams and ensure alignment with program goals and milestones
Identifies, documents, and manages cross-work-stream dependencies and risks; escalate issues as needed
Facilitates decision-making by organizing meetings, preparing agendas, capturing decisions, identifying owners, and determining next steps
Maintains and socializes the program’s risk register, dependency tracker, and issue log; monitor remediation plans
Prepares and distributes weekly program scorecards and updates to leadership and team members
Translates technical progress into clear, concise updates for non-technical audiences
Supports milestone planning, capacity planning, and alignment across streams
Helps define and monitor success metrics, key results, and critical path activities
Assists in creating governance artifacts (meeting rhythms, RACI matrices, escalation paths)
Handles routine administrative tasks (e.g., scheduling meetings, coordinating calendars, arranging logistics for onsite meetings)
Maintains program documentation and archives, ensuring version control and easy retrieval
Proactively identifies process improvements to increase program efficiency and clarity
Gathers feedback from teams, propose adjustments to processes, and implement improvements with guidance
Qualification
Required
7-10+ years of experience in program management, project management, PMO support, or related roles within a technology or digital product environment
Experience creating and maintaining weekly scorecards, dashboards, or status reports
Experience in a digital product or software development environment
Experience working with large teams, over 50 team members
Experience organizing events or team-building activities (e.g., murals, offsites) and coordinating logistics
Bachelor's Degree in Arts/Sciences (BA/BS) Related Field required
Demonstrated ability to work effectively with large cross-functional teams (engineering, product, design, analytics, operations) and at multiple organizational levels
Strong organizational and task-management skills with a proven track record of managing multiple initiatives simultaneously
Excellent written and verbal communication skills; ability to distill complex information into clear updates for executives and diverse stakeholders
Proficiency with program management and collaboration tools (e.g., ServiceNow, Microsoft Teams/Outlook, Smartsheet, Shortcut, or similar)
Ability to identify dependencies and risks, with a structured approach to escalation and remediation
Comfortable with a mix of strategic coordination and hands-on administrative tasks
Problem-solving mindset, proactive, with strong attention to detail and follow-through
Familiarity with agile frameworks and common product development lifecycles
Basic data literacy (reading dashboards, interpreting metrics) to inform updates
Benefits
Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
Company
World Wide Technology
World Wide Technology provides technology and supply chain solutions for large public and private organizations.
10001+ employees
H1B Sponsorship
World Wide Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (52)
2024 (56)
2023 (25)
2022 (63)
2021 (50)
2020 (48)
Funding
Current Stage
Late StageTotal Funding
$25M2000-02-13Series Unknown· $25M
Leadership Team
Michael Taylor
Chief Technology Officer
Thomas Strunk
CFO at WWT
Recent News
2026-01-16
Morningstar.com
2026-01-07
2025-12-30
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