MANDARICH LAW GROUP, LLP · 19 hours ago
Helpdesk Support Technician
Chicago, IL
Full-time
Onsite
Entry Level
1+ years expMandarich Law Group, LLP is one of the nation’s leading creditors' rights law firms, with a commitment to providing a collaborative and professional work environment. They are seeking a Helpdesk Support Technician to act as the first point of contact for technical support and assist with troubleshooting and user management.
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Responsibilities
Act as the first point of contact for technical support via phone, email, and walk-ups
Troubleshoot hardware, software, and network issues—escalating when needed
Set up new user workstations and manage employee onboarding/offboarding
Support Windows desktops, Microsoft Office applications, printers, and other common business tools
Maintain accurate records of issues and resolutions in our ticketing system
Assist with user account management, password resets, and access rights via Active Directory
Qualification
Required
1–2 years of IT support experience (internships or part-time roles count too!)
Strong communication skills—you're just as comfortable talking to people as you are working with machines
Curious, proactive, and eager to learn
Preferred
Associate degree or IT certifications (CompTIA A+, Network+, etc.) preferred
Experience working with Virtualization technologies (VMWare, Nutanix, HyperV, etc.) preferred
Experience supporting remote users or working in a legal or professional services environment preferred
Comfortable working with: Windows 10/11, Windows Server 2019/2022, Microsoft Office Suite, Printers, desktops, laptops, and mobile devices, Basic networking concepts (IP, DNS, DHCP), Active Directory (bonus points for experience with Group Policy)
Benefits
Medical, Dental, and Vision Coverage
401K plan with company match
Company paid Life Insurance
Short and Long Term Disability
PTO, Float holiday
Paid Parental Leave
Company
MANDARICH LAW GROUP, LLP
Mandarich Law Group, LLP is one of the country's leading creditor's right law firm with offices in IL, CA, FL, GA, MI, MO, NV, NY, NC, OH, and WA..
201-500 employees
H1B Sponsorship
MANDARICH LAW GROUP, LLP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (5)
2024 (1)
2022 (2)
Funding
Current Stage
Growth StageCompany data provided by crunchbase